Quality Function Deployment: Integrating Customer Requirements into Product Design
by Akao, YojiFormat: Paperback
Pub. Date: 2004-11-03
Publisher(s): Productivity Pr
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Summary
Written by the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement, this book provides a thorough grounding in how to implement QFD. Yoji Akao explains the concepts and methods of this remarkable systems engineering approach. He demonstrates use and promotion of quality deployment charts and quality control process charts with regard to pre-production, as well as reliability deployment. He covers QFD for the construction and service industry and for software development. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation. Written by the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement, this book provides a thorough grounding in how to implement QFD. Yoji Akao explains the concepts and methods of this remarkable systems engineering approach. He demonstrates use and promotion of quality deployment charts and quality control process charts with regardto pre-production, as well as reliability deployment. He covers QFD for the construction and service industries and for software development. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference for QFD implementation.
Table of Contents
| List of Charts and Figures | p. vii |
| Publisher's Foreword | p. xiii |
| Introduction | p. xv |
| Preface | p. xvii |
| An Introduction to Quality Function Deployment | p. 1 |
| Using the Demanded Quality Deployment Chart | p. 25 |
| Using and Promoting Quality Charts | p. 51 |
| Using Quality Deployment Charts: Subsystems, Parts Deployment, Quality Assurance Charts | p. 83 |
| Using Quality Control Process Charts: Quality Function Deployment at the Preproduction Stage | p. 113 |
| Quality Function Deployment and Technology Deployment | p. 147 |
| Quality Deployment and Reliability Deployment | p. 181 |
| Quality Deployment and Cost Deployment | p. 211 |
| Quality Function Deployment in Process Industries | p. 237 |
| Quality Development in the Construction Industry | p. 263 |
| Quality Function Deployment for the Service Industry | p. 299 |
| Quality Function Deployment for Software Development | p. 329 |
| About the Author/Editor-in-Chief | p. 355 |
| Glossary | p. 357 |
| Index | p. 363 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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