Discover today's quick, practical, proven guide to overcoming "killer" management problems and succeeding brilliantly as a leader! Unlike other management books, The Truth About Managing People, Fourth Edition is 100% practical and completely based on tested evidence, not mere anecdote or opinion. Top management author Stephen P. Robbins has distilled thousands of research studies, meta-analyses, and Big Data investigations into a set of 63 proven, tested solutions for today's make-or-break management challenges. Each solution is presented quickly and concisely, in just 2-3 pages, so you can absorb them fast, and use them immediately. Robbins' fully updated truths cover every key aspect of management, including hiring the right people and building winning teams; designing high-productivity jobs and rewarding the right behaviors; managing diversity, change, conflict, turnover, and staff cuts; overcoming self-serving bias, groupthink, and digital distractions, and much more. This edition adds nine all-new chapters, covering the crucial importance of people skills, building emotional intelligence, loyalty expectations, employee engagement and mentoring, managing face-to-face vs. virtual teams, overcoming the downsides of teams, handling unacceptable workplace behavior, promoting creativity and innovation, and more. Whatever your management role, Robbins has compiled indispensable practical truths you can and will apply, every single day.

DR. STEPHEN P. ROBBINS, professor emeritus of management at San Diego State University, is the world's best-selling author of textbooks on management and organizational behavior. His books, including Organizational Behavior, have sold six million copies in 20 languages, and are used in over 1,500 U.S. colleges and universities. His research has focused on organizational power, behavioral decision making, and interpersonal skills development. Robbins has served in management roles for Shell and Reynolds Metals. A member of the USA Masters' Track + Field Hall of Fame, he has won 18 national championships and 12 world titles in master's track competitions, and holds world records at 100m and 200m for men 65 and over.

PART I THE TRUTH ABOUT HIRING

Truth 1. The Importance of "People Skills".

Truth 2. First Impressions DO Count!

Truth 3. Forget Traits; It's Behavior That Counts.

Truth 4. Brains Matter; or Why You Should Hire Smart People

Truth 5. When in Doubt, Hire Conscientious People!

Truth 6. Want Friendly Employees? It's in the Genes!

Truth 7. Don't Ignore Emotional Intelligence

Truth 8. What We Know About Older Workers

Truth 9. Match Personalities and Jobs

Truth 10. Hire People Who Fit Your Culture: My "Good Employee" Is Your Stinker!

Truth 11. Good Citizenship Counts!

Truth 12. Should You Expect Loyalty?.

Truth 13. Manage the Socialization of New Employees

PART II THE TRUTH ABOUT MOTIVATION

Truth 14. Why Many Workers Aren't Motivated at Work Today.

Truth 15. Telling Employees to "Do Your Best" Isn't Likely to Achieve Their Best.

Truth 16. Professional Workers Go for the Flow

Truth 17. Not Everyone Wants a Challenging Job.

Truth 18. When Giving Feedback: Criticize Behaviors, Not People.

Truth 19. Managing Across the Generation Gap

Truth 20. You Get What You Reward.

Truth 21. It's All Relative!

Truth 22. Recognition Motivates (and It Costs Very Little!).

Truth 23. There's More to High Employee Performance Than Just Motivation.

Truth 24. The Value of Employee Engagement

PART III THE TRUTH ABOUT LEADERSHIP

Truth 25. Five Leadership Myths Debunked

Truth 26. The Essence of Leadership is Trust.

Truth 27. Experience Counts! Wrong!. .

Truth 28. Effective Leaders Know How to Frame Issues.

Truth 29. You Get What You Expect.

Truth 30. Charisma Can Be Learned

Truth 31. Charisma Is Not Always an Asset

Truth 32. Make Others Dependent on You

Truth 33. Successful Leaders Are Politically Adept.

Truth 34. Ethical Leadership

Truth 35. Virtual leadership: Leading From Afar

Truth 36. Understanding Your Mentoring Role

Truth 37. Adjust Your Leadership Style for Cultural Differences or When in

Rome. . ..

PART IV THE TRUTH ABOUT COMMUNICATION

Truth 38. Hearing Isn't Listening

Truth 39. Listen to the Grapevine.

Truth 40. Men and Women Communicate Differently.

Truth 41. What You Do Overpowers What You Say.

Truth 42. The Value of Silence

Truth 43. Watch Out for Digital Distractions

PART V THE TRUTH ABOUT BUILDING TEAMS

Truth 44. What We Know That Makes Teams Work.

Truth 45. Face-to-Face vs. Virtual Teams

Truth 46. 2 + 2 Doesn't Necessarily Equal 4.

Truth 47. The Value of Diversity on Teams

Truth 48. We're Not All Equal: Status Matters!.

Truth 49. The Downside of Teams.

PART VI THE TRUTH ABOUT MANAGING CONFLICTS

Truth 50. The Case FOR Conflict.

Truth 51. Beware of Groupthink.

Truth 52. How to Reduce Work-Life Conflicts.

Truth 53. Negotiating Isn't About Winning and Losing.

PART VII THE TRUTH ABOUT PERFORMANCE EVALUATION

Truth 54. Annual Reviews: The Best Surprise is No Surprise!

Truth 55. Don't Blame Me! The Role of Self-Serving Bias

Truth 56. Judging Others: Tips for Making Better Decisions

Truth 57. Coping with Deviant Workplace Behavior

PART VIII THE TRUTH ABOUT COPING WITH CHANGE

Truth 58. Most People Resist Any Change That Doesn't Jingle in Their Pockets!.

Truth 59. Use Participation to Reduce Resistance to Change.

Truth 60. Creating Creative Employees

Truth 61. Employee Turnover Can Be a Good Thing

Truth 62. In Cutbacks: Don't Neglect the Survivors

Truth 63. Beware of the Quick Fix