Accounting Information Systems,9780131475915

Accounting Information Systems

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Edition: 10th
ISBN13: 9780131475915
ISBN10: 0131475916
Format: Hardcover
Pub. Date: 2009-01-01
Publisher(s): Pearson College Div
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List Price: $184.00

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Summary

Thorough and up-to-date, this book supports any of the most popular approaches to AIS: focus on transaction cycles and controls; focus on systems life cycle; focus on databases and data modeling; or focus on computer-based controls, fraud and auditing.The book begins with an overview and conceptual foundations then goes on to discuss control and audit of accounting information systems, accounting information systems applications, and the systems development process.For CPAs and corporate accountants.

Table of Contents

Preface xvii
Part I Conceptual Foundations of Accounting Information Systems
1(140)
Accounting Information Systems: An Overview
2(22)
Introduction
4(1)
Systems, Data, and Information
4(2)
What Is an AIS?
6(1)
Why Study Accounting Information Systems?
7(3)
Study of the AIS Is Fundamental to Accounting
7(1)
AIS Skills Are Important to Your Career Success
8(1)
The AIS Course Complements Other Systems Courses
8(1)
AIS Topics Are Tested on the New CPA Exam
9(1)
The Impact of the AIS on Corporate Strategy and Culture
9(1)
The Role of the AIS in the Value Chain
10(2)
How an AIS Can Add Value to an Organization
12(1)
Providing Information for Decision Making
12(2)
Decision Structure
13(1)
Decision Scope
13(1)
The AIS and Corporate Strategy
14(10)
Strategies and Strategic Positions
14(1)
Information Technology and Business Strategy
15(1)
Summary and Case Conclusion
16(1)
Key Terms
16(1)
AIS in Action: Chapter Quiz
17(1)
Discussion Questions
18(1)
Problems
18(2)
Case 1-1 Any Company, Inc.: An Ongoing Comprehensive Case
20(1)
Case 1-2 Ackoff's Management Misinformation Systems
21(1)
Case 1-3 The Howard Leasing Company
21(1)
AIS in Action Solutions: Quiz Key
22(2)
Overview of Business Processes
24(36)
Introduction
26(1)
Information Needs and Business Activities
27(1)
Information Needs
27(1)
Interaction with External and Internal Parties
28(1)
Business Cycles
28(2)
Transaction Processing: The Data Processing Cycle
30(15)
Data Input
32(1)
Data Storage
33(7)
Data Processing
40(1)
Information Output
41(4)
Role of the AIS
45(15)
Summary and Case Conclusion
46(1)
Key Terms
47(1)
AIS in Action: Chapter Quiz
48(1)
Discussion Questions
49(1)
Problems
49(4)
Case 2-1 Any Company, Inc.: An Ongoing Comprehensive Case
53(1)
Case 2-2 S&S, Inc.
54(1)
Case 2-3 Bar Harbor Blueberry Farm
55(2)
AIS in Action Solutions: Quiz Key
57(3)
Systems Development and Documentation Techniques
60(44)
Introduction
62(1)
Data Flow Diagrams
63(7)
Elements in a Data Flow Diagram
63(3)
Subdividing the DFD
66(4)
Flowcharts
70(34)
Flowchart Symbols
70(2)
Document Flowcharts
72(5)
System Flowcharts
77(1)
Program Flowcharts
77(1)
Summary and Case Conclusion
78(1)
Key Terms
78(1)
AIS in Action: Chapter Quiz
79(1)
Comprehensive Problem
80(1)
Discussion Questions
80(1)
Problems
81(13)
Case 3-1 Any Company, Inc.: An Ongoing Comprehensive Case
94(1)
Case 3-2 Dub 5
94(1)
AIS in Action Solutions: Quiz Key
95(3)
Comprehensive Problem Solution
98(6)
Relational Databases
104(37)
Introduction
106(2)
Files Versus Databases
106(1)
The Importance and Advantages of Database Systems
107(1)
Database Systems
108(5)
Logical and Physical Views of Data
108(1)
Schemas
109(2)
The Data Dictionary
111(1)
DBMS Languages
111(2)
Relational Databases
113(12)
Types of Attributes
114(1)
Designing a Relational Data Base for S&S, Inc.
114(2)
Basic Requirements of a Relational Database
116(3)
Two Approaches to Database Design
119(1)
Creating Relational Database Queries
119(6)
Database Systems and the Future of Accounting
125(16)
Summary and Case Conclusion
127(1)
Key Terms
128(1)
AIS in Action: Chapter Quiz
128(1)
Comprehensive Problem
129(1)
Discussion Questions
129(2)
Problems
131(5)
Case 4-1 Any Company, Inc.: An Ongoing Comprehensive Case
136(1)
Case 4-2 Research Projects
136(1)
AIS in Action Solutions: Quiz Key
137(1)
Comprehensive Problem Solution
138(3)
Part II Control and Audit of Accounting Information Systems
141(206)
Computer Fraud and Abuse
142(46)
Introduction
144(2)
AIS Threats
144(2)
Introduction to Fraud
146(3)
Misappropriation of Assets
147(1)
Fraudulent Financial Reporting
148(1)
SAS No. 99: The Auditor's Responsibility to Detect Fraud
149(1)
Who Perpetrates Fraud and Why It Occurs
149(5)
Pressures
150(1)
Opportunities
151(3)
Rationalizations
154(1)
Computer Fraud
154(5)
The Rise in Computer Fraud
155(1)
Computer Fraud Classifications
156(3)
Computer Fraud and Abuse Techniques
159(11)
Preventing and Detecting Computer Fraud and Abuse
170(18)
Summary and Case Conclusion
172(1)
Key Terms
173(1)
AIS in Action: Chapter Quiz
173(1)
Discussion Questions
174(2)
Problems
176(5)
Case 5-1 David L. Miller: Portrait of a White Collar Criminal
181(1)
Case 5-2 Lexsteel Corporation
182(2)
Case 5-3 Atlanta Olympics Case
184(1)
AIS in Action Solutions: Quiz Key
185(3)
Control and Accounting Information Systems
188(48)
Introduction
190(1)
Why AIS Threats Are Increasing
190(1)
Why Control and Security Are Important
191(1)
Overview of Control Concepts
191(4)
The Sarbanes-Oxley and Foreign Corrupt Practices Acts
193(1)
Levers of Control
194(1)
Control Frameworks
195(4)
COBIT Framework
195(1)
COSO's Internal Conrol Framework
195(1)
COSO's Enterprise Risk Management Framework
196(2)
The ERM Framework Versus the Internal Control Framework
198(1)
The Internal Environment
199(6)
Management's Philosophy, Operating Style, and Risk Appetite
199(1)
The Board of Directors
200(1)
Commitment to Integrity, Ethical Values, and Competence
200(1)
Organizational Structure
201(1)
Methods of Assigning Authority and Responsibility
202(1)
Human Resources Standards
202(3)
External Influences
205(1)
Objective Setting
205(1)
Event Identification
206(2)
Risk Assessment and Risk Response
208(3)
Estimate Likelihood and Impact
208(1)
Identify Controls
209(1)
Estimate Costs and Benefits
209(1)
Determine Cost/Benefit Effectiveness
210(1)
Implement Control or Avoid, Share, or Accept the Risk
210(1)
Control Activities
211(7)
Proper Authorization of Transactions and Activities
211(1)
Segregation of Duties
212(3)
Project Development and Acquisition Controls
215(1)
Change Management Controls
216(1)
Design and Use of Adequate Documents and Records
216(1)
Safeguard Assets, Records, and Data
216(2)
Independent Checks on Performance
218(1)
Information and Communication
218(1)
Monitoring
219(17)
Perform ERM Evaluations
219(1)
Implement Effective Supervision
219(1)
Use Responsibility Accounting
219(1)
Monitor System Activities
219(1)
Track Purchased Software
220(1)
Conduct Periodic Audits
220(1)
Employ a Computer Security Officer and Computer Consultants
221(1)
Engage Forensic Specialists
221(1)
Install Fraud Detection Software
221(1)
Implement a Fraud Hot Line
222(1)
Summary and Case Conclusion
222(1)
Key Terms
223(1)
AIS in Action: Chapter Quiz
224(1)
Discussion Questions
225(1)
Problems
226(4)
Case 6-1 Any Company, Inc.: An Ongoing Comprehensive Case
230(1)
Case 6-2 The Greater Providence Deposit & Trust Embezzlement
231(1)
Case 6-3 Excel Insurance Company
232(1)
AIS in Action Solutions: Quiz Key
232(4)
Information Systems Controls for Systems Reliability---Part 1: Information Security
236(40)
Introduction
238(1)
Three Fundamental Information Security Concepts
239(4)
Security Is a Management Issue, Not a Technolgy Issue
239(3)
The Time-Based Model of Security
242(1)
Defense-in-Depth
242(1)
Preventive Controls
243(19)
Authentication Controls
243(2)
Authorization Controls
245(1)
Training
246(1)
Controlling Physical Access
247(1)
Controlling Remote Access
248(6)
Host and Application Hardening
254(2)
Encryption
256(6)
Detective Controls
262(3)
Log Analysis
263(1)
Intrusion Detection Systems
263(1)
Managerial Reports
264(1)
Security Testing
264(1)
Corrective Controls
265(11)
Computer Emergency Response Team
265(1)
Chief Security Officer (CSO)
266(1)
Patch Management
266(1)
Summary and Case Conclusion
267(1)
Key Terms
268(1)
AIS in Action: Chapter Quiz
269(1)
Discussion Questions
270(1)
Problems
270(3)
Case 7-1 Any Company, Inc.: An Ongoing Comprehensive Case
273(1)
Case 7-2 Developing a Computer Security Checklist
273(1)
AIS in Action Solutions: Quiz Key
274(2)
Information Systems Controls for Systems Reliability---Part 2: Confidentiality, Privacy, Processing Integrity, and Availability
276(34)
Introduction
278(1)
Confidentiality
278(2)
Privacy
280(2)
Processing Integrity
282(10)
Source Data Controls
283(2)
Data Entry Controls
285(1)
Processing Controls
286(1)
Data Transmission Controls
287(1)
Output Controls
288(1)
Example: Credit Sales Processing
288(4)
Availability
292(5)
Minimizing Risk of System Downtime
292(1)
Disaster Recovery and Business Continuity Planning
293(4)
Change Management Controls
297(13)
Summary and Case Conclusion
298(1)
Key Terms
299(1)
AIS in Action: Chapter Quiz
299(1)
Discussion Questions
300(1)
Problems
301(6)
Case 8-1 Any Company, Inc.: An Ongoing Comprehensive Case
307(1)
Case 8-2 The State Department of Taxation
307(1)
AIS in Action Solutions: Quiz Key
308(2)
Auditing Computer-Based Information Systems
310(37)
Introduction
312(1)
The Nature of Auditing
312(4)
Internal Auditing Standards
313(1)
Types of Internal Auditing Work
313(1)
An Overview of the Auditing Process
313(3)
The Risk-Based Audit Approach
316(1)
Information Systems Audits
316(12)
Objective 1: Overall Security
317(2)
Objective 2: Program Development and Acquisition
319(1)
Objective 3: Program Modification
319(3)
Objective 4: Computer Processing
322(4)
Objective 5: Source Data
326(2)
Objective 6: Data Files
328(1)
Computer Software
328(3)
Operational Audits of an AIS
331(16)
Summary and Case Conclusion
332(1)
Key Terms
333(1)
AIS in Action: Chapter Quiz
333(1)
Discussion Questions
334(1)
Problems
335(7)
Case 9-1 Any Company, Inc.: An Ongoing Comprehensive Case
342(1)
Case 9-2 Preston Manufacturing Company
342(1)
AIS in Action Solutions: Quiz Key
343(4)
Part III Accounting Information Systems Applications
347(304)
The Revenue Cycle: Sales and Cash Collections
352(56)
Introduction
354(2)
Revenue Cycle Business Activities
356(18)
Sales Order Entry
356(7)
Shipping
363(4)
Billing
367(4)
Cash Collections
371(3)
Information Processing Procedures
374(2)
Control Objectives, Threats, and Procedures
376(6)
Sales Order Entry
376(2)
Shipping
378(1)
Billing and Accounts Receivable
379(1)
Cash Collections
380(1)
General Control Issues
381(1)
Revenue Cycle Information Needs
382(26)
Summary and Case Conclusion
386(1)
Key Terms
386(1)
AIS in Action: Chapter Quiz
387(1)
Chapter Case---National Electronics
388(1)
Discussion Questions
388(1)
Problems
389(8)
Case 10-1 Any Company, Inc.: An Ongoing Comprehensive Case
397(1)
Case 10-2 Elite Publishing Company
397(1)
Case 10-3 Frontier Floors
398(1)
Appendix: AOE's Legacy Revenue Cycle System
399(1)
Sales Order Entry
399(1)
Shipping
399(2)
Billing and Accounts Receivable
401(2)
Cash Collections
403(1)
AIS in Action Solutions: Appendix Quiz Key
404(2)
Chapter Case Solution
406(2)
The Expenditure Cycle: Purchasing and Cash Disbursements
408(48)
Introduction
410(1)
Expenditure Cycle Business Activities
411(12)
Order Goods
412(5)
Receive and Store Goods
417(2)
Pay for Goods and Services
419(4)
Information Processing Procedures
423(2)
Control Objectives, Threats, and Procedures
425(10)
Order Goods
425(5)
Receive and Store Goods
430(1)
Approve and Pay Vendor Invoices
431(3)
General Control Issues
434(1)
Expenditure Cycle Information Needs
435(21)
Summary and Case Conclusion
436(1)
Key Terms
437(1)
AIS in Action: Chapter Quiz
437(1)
Discussion Questions
438(1)
Problems
439(7)
Case 11-1 Any Company, Inc.: An Ongoing Comprehensive Case
446(1)
Case 11-2 Blackwell Industries
447(1)
Case 11-3 Boone Company
447(2)
Appendix: AOE's Legacy Expenditure Cycle System
449(1)
Order Goods (Purchasing)
449(1)
Receive and Store Goods
450(1)
Approve Vendor Invoices and Pay Suppliers
450(4)
AIS in Action Solutions: Appendix Quiz Key
454(2)
The Production Cycle
456(34)
Introduction
458(1)
Production Cycle Activities
459(9)
Product Design
460(1)
Planning and Scheduling
461(5)
Production Operations
466(1)
Cost Accounting
467(1)
Information Processing Procedures
468(3)
Raw Materials Usage Data
470(1)
Direct Labor Costs
470(1)
Machinery and Equipment Usage
470(1)
Manufacturing Overhead Costs
470(1)
Control Objectives, Threats, and Procedures
471(5)
Product Design
471(1)
Planning and Scheduling
472(1)
Production Operations
473(1)
Cost Accounting
474(1)
General Threats
475(1)
Production Cycle Information Needs
476(14)
Criticism 1: Inappropriate Allocation of Overhead Costs
476(3)
Criticism 2: Misleading Reports
479(2)
Summary and Case Conclusion
481(1)
Key Terms
481(1)
AIS in Action: Chapter Quiz
482(1)
Discussion Questions
483(1)
Problems
483(4)
Case 12-1 Any Company, Inc.: An Ongoing Comprehensive Case
487(1)
Case 12-2 The Accountant and CIM
487(1)
AIS in Action Solutions: Quiz Key
488(2)
The Human Resources Management and Payroll Cycle
490(32)
Introduction
492(1)
Overview
492(3)
Payroll Cycle Activities
495(9)
Update Payroll Master File
495(1)
Update Tax Rates and Deductions
496(1)
Validate Time and Attendance Data
496(3)
Prepare Payroll
499(3)
Disburse Payroll
502(1)
Calculate Employer-Paid Benefits and Taxes
502(1)
Disburse Payroll Taxes and Miscellaneous Deductions
503(1)
Outsourcing Options: Payroll Service Bureaus and Professional Employer Organizations
503(1)
Control Objectives, Threats, and Procedures
504(5)
Employment Practices
504(1)
Payroll Processing
505(3)
General Control Issues
508(1)
Key Decisions and Information Needs
509(13)
Summary and Case Conclusion
510(1)
Key Terms
511(1)
AIS in Action: Chapter Quiz
511(1)
Discussion Questions
512(1)
Problems
513(5)
Case 13-1 Any Company, Inc.: An Ongoing Comprehensive Case
518(1)
Case 13-2 Payroll Service Bureaus and Professional Employer Organizations
518(1)
Case 13-3 Fargo Publishing
519(1)
AIS in Action Solutions: Quiz Key
519(3)
General Ledger and Reporting System
522(30)
Introduction
524(1)
General Ledger and Reporting System Activities
525(8)
Update General Ledger
525(2)
Post Adjusting Entries
527(1)
Prepare Financial Statements
527(1)
Produce Managerial Reports
527(1)
XBRL: Revolutionizing the Reporting Process
528(5)
Control Objectives, Threats, and Procedures
533(4)
Threat 1: Errors in Updating the General Ledger and Generating Reports
534(2)
Threat 2: Loss or Unauthorized Disclosure or Alteration of Financial Data
536(1)
Threat 3: Poor Performance
537(1)
Supporting Management's Information Needs
537(15)
The Balanced Scorecard
537(2)
Using Data Warehouses for Business Intelligence
539(2)
Principles of Graph Design
541(3)
Summary and Case Conclusion
544(1)
Key Terms
544(1)
AIS in Action: Chapter Quiz
545(1)
Discussion Questions
546(1)
Problems
546(3)
Case 14-1 Any Company, Inc.: An Ongoing Comprehensive Case
549(1)
Case 14-2 Evaluating a General Ledger Package
549(1)
AIS in Action Solutions: Quiz Key
550(2)
Database Design Using the REA Data Model
552(36)
Introduction
554(1)
Database Design Process
554(1)
Entity-Relationship Diagrams
555(2)
The REA Data Model
557(2)
Three Basic Types of Entities
557(1)
Structuring Relationships: The Basic REA Template
558(1)
Developing an REA Diagram
559(29)
Step 1: Identify Relevant Events
561(2)
Step 2: Identify Resources and Agents
563(1)
Step 3: Determine Cardinalities of Relationships
564(7)
Summary and Case Conclusion
571(1)
Key Terms
572(1)
AIS in Action: Chapter Quiz
572(3)
Comprehensive Problem
575(1)
Discussion Questions
575(1)
Problems
576(3)
Case 15-1 Any Company, Inc.: An Ongoing Comprehensive Case
579(1)
Case 15-2 REA Data Modeling Extension
579(1)
AIS in Action Solutions: Quiz Key
580(4)
Comprehensive Problem Solution
584(4)
Implementing an REA Model in a Relational Database
588(28)
Introduction
590(1)
Integrating REA Diagrams across Cycles
590(2)
Rules for Combining REA Diagrams
592(3)
Merging Redundant Resource Entities
593(1)
Merging Redundant Event Entities
594(1)
Validating the Accuracy of Integrated REA Diagrams
595(1)
Implementing an REA Diagram in a Relational Database
595(7)
Step 1: Create Tables for Each Distinct Entity and M:N Relationship
596(1)
Step 2: Assign Attributes to Each Table
596(3)
Step 3: Use Foreign Keys to Implement 1:1 and 1:N Relationships
599(2)
Completeness Check
601(1)
Using REA Diagrams to Retrieve Information from a Database
602(14)
Creating Journals and Ledgers
602(1)
Generating Financial Statements
603(2)
Creating Managerial Reports
605(1)
Summary and Case Conclusion
606(1)
Key Terms
607(1)
AIS in Action: Chapter Quiz
607(1)
Comprehensive Problem
608(1)
Discussion Questions
608(1)
Problems
609(2)
Case 16-1 Any Company, Inc.: An Ongoing Comprehensive Case
611(1)
Case 16-2 Practical Database Design
611(1)
AIS in Action Solutions: Quiz Key
611(3)
Comprehensive Problem Solution
614(2)
Special Topics in REA Modeling
616(35)
Introduction
618(1)
Additional Revenue Cycle Modeling Topics
618(5)
Additional Events
618(2)
Attribute Placement
620(1)
New REA Feature---Employee Roles
621(1)
Sale of Services
621(1)
Digital Assets
622(1)
Rental Transactions
622(1)
Additional Expenditure Cycle Modeling Topics
623(5)
Additional Events
623(3)
Attribute Placement
626(1)
New REA Feature---M:N Agent-Event Relationships
626(1)
New REA Feature---Locations
626(1)
New REA Feature---Relationships Between Resources and Agents
626(1)
Acquisition of Intangible Services
627(1)
Rental Transactions
627(1)
Production Cycle REA Model
628(3)
Additional Entities---Intellectual Property
629(1)
Production Cycle Events
630(1)
New REA Feature---Relationships Between Agents
631(1)
Combined HR/Payroll Data Model
631(3)
HR Cycle Entities
632(1)
Tracking Employees' Time
633(1)
Financing Activities Data Model
634(17)
Summary and Case Conclusion
635(4)
AIS in Action: Chapter Quiz
639(1)
Discussion Questions
640(1)
Problems
641(4)
Case 17-1 Any Company, Inc.: An Ongoing Comprehensive Case
645(1)
Case 17-2 Practical Database Assignment
646(1)
AIS in Action Solutions: Quiz Key
646(5)
Part IV The Systems Development Process
651(122)
Introduction to Systems Development and Systems Analysis
652(48)
Introduction
654(3)
Systems Development
657(3)
The Systems Development Life Cycle
657(2)
The Players
659(1)
Planning Systems Development
660(3)
Feasibility Analysis
663(3)
Calculating Economic Feasibility Costs and Benefits
664(2)
Capital Budgeting
666(1)
Behavioral Aspects of Change
666(3)
Why Behavioral Problems Occur
667(1)
How People Resist AIS Changes
667(1)
Preventing Behavioral Problems
668(1)
Systems Analysis
669(31)
Initial Investigation
669(1)
Systems Survey
670(3)
Feasibility Study
673(1)
Information Needs and Systems Requirements
673(3)
Systems Analysis Report
676(1)
Summary and Case Conclusion
676(2)
Key Terms
678(1)
AIS in Action: Chapter Quiz
679(1)
Comprehensive Problem
680(1)
Discussion Questions
681(1)
Problems
682(9)
Case 18-1 Any Company, Inc.: An Ongoing Comprehensive Case
691(1)
Case 18-2 Audio Visual Corporation
692(1)
Case 18-3 Fighting Crime with IT---How to Get Cops to Use the System
693(1)
Case 18-4 Clinical Trials at Big Pharma
694(1)
AIS in Action Solutions: Quiz Key
694(2)
Comprehensive Problem Solution
696(4)
AIS Development Strategies
700(40)
Introduction
702(1)
Purchasing Software
702(5)
Purchasing Software and the SDLC
703(1)
Selecting a Vendor
704(1)
Acquiring Hardware and Software
704(1)
Evaluating Proposals and Selecting a System
704(3)
Development by In-House IS Departments
707(5)
End-User-Developed Software
708(1)
Appropriate End-User Development and Use
709(1)
Benefits of End-User Computing
709(1)
Risks of End-User Computing
710(1)
Managing and Controlling End-User Computing
711(1)
Outsourcing the System
712(2)
The Growth in Outsourcing Applications
712(1)
The Benefits of Outsourcing
713(1)
Risks of Outsourcing
714(1)
Business Process Reengineering
714(2)
Challenges Faced by Reengineering Efforts
716(1)
Prototyping
716(4)
Steps in Developing a Prototype
717(1)
When to Use Prototyping
718(1)
Advantages of Prototyping
719(1)
Disadvantages of Prototyping
720(1)
Computer-Aided Software Engineering
720(20)
Advantages and Disadvantages of Case Technology
721(1)
Summary and Case Conclusion
721(1)
Key Terms
722(1)
AIS in Action: Chapter Quiz
722(2)
Chapter Case---Freedom from Telemarketers---The Do Not Call List
724(1)
Discussion Questions
724(1)
Problems
725(8)
Case 19-1 Any Company, Inc.: An Ongoing Comprehensive Case
733(1)
Case 19-2 Professional Salon Concepts
733(3)
Case 19-3 No Help at the DMV
736(1)
AIS in Action Solutions: Quiz Key
736(3)
Chapter Case Solution
739(1)
Systems Design, Implementation, and Operation
740(33)
Introduction
742(1)
Conceptual Systems Design
742(2)
Evaluate Design Alternatives
743(1)
Prepare Design Specifications
744(1)
Prepare the Conceptual Systems Design Report
744(1)
Physical Systems Design
744(7)
Output Design
744(2)
File and Database Design
746(1)
Input Design
746(2)
Program Design
748(1)
Procedures Design
749(1)
Controls Design
749(1)
Physical Systems Design Report
749(2)
Systems Implementation
751(3)
Implementation Planning
751(1)
Site Preparation
752(1)
Select and Train Personnel
752(1)
Complete Documentation
753(1)
Test the System
754(1)
Systems Conversion
754(2)
Conversion Approaches
754(2)
Data Conversion
756(1)
Operation and Maintenance
756(17)
Summary and Case Conclusion
756(3)
Key Terms
759(1)
AIS in Action: Chapter Quiz
759(1)
Chapter Case---Hershey's Big Bang ERP
760(1)
Discussion Questions
760(1)
Problems
761(6)
Case 20-1 Any Company, Inc.: An Ongoing Comprehensive Case
767(1)
Case 20-2 Citizen's Gas Company
767(1)
Case 20-3 Payroll Problems
768(1)
Case 20-4 Signal Enterprises Implementation Woes
769(1)
AIS in Action Solutions: Quiz Key
769(2)
Chapter Case Solution
771(2)
Glossary 773(24)
Index 797

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