Corporate Performance Management,9783540307037

Corporate Performance Management

by ; ;
ISBN13: 9783540307037
ISBN10: 3540307036
Format: Hardcover
Pub. Date: 2006-03-18
Publisher(s): Springer Verlag
List Price: $109.99

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Summary

Corporate Performance Management (CPM) is a basic approach which examines the relationship between corporate performance and process optimization. How to successfully introduce CPM in practice is demonstrated through project reports from E.ON, British Telecom, Credit Suisse and Vodafone among others. The methods and tools presented here guarantee a continuous and automated monitoring of the corporate performance and enable Business Process Excellence to be permanently established in the company by company-internal and company-external benchmarking. The articles in this book focus on the use of the ARIS Controlling Platform developed by IDS Scheer.

Table of Contents

From Process Documentation to Corporate Performance Management 1(6)
August-Wilhelm Scheer, Institute for Economic Information Technology, University of the Saarland
Wolfram Jost, IDS Scheer AG
Part I: Conception and Methodology of Corporate Performance Management Solutions from IDS Scheer
From Corporate Strategy to Process Performance - What Comes after Business Intelligence?
7(24)
Helge Heß, IDS Scheer AG
Managing of Process Key Performance Indicators as Part of the ARIS Methodology
31(14)
Andreas Kronz, IDS Scheer AG
Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager
45(20)
Markus von den Driesch, IDS Scheer AG
Tobias Blickle, IDS Scheer AG
Part 2: Corporate Performance Management in Practice
Successful Process and Performance Controlling in the Power Supply Industry at SUWAG Energie
65(12)
André Dreißen, IDS Scheer AG
Rainer Heinrichs, Süwag Energie AG
No Business Intelligence Without Process Intelligence
77(22)
Helmut Kruppke, IDS Scheer AG
Tino Bauer, IDS Scheer AG
Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service
99(26)
Robert Reif, E.ON Bayern AG
Andreas Kronz, IDS Scheer AG
Klaus Miksch, IDS Scheer AG
Performance Management Based on ITIL in the IDS Scheer Customer Interaction Center (CIC)
125(10)
Gregor Loes, IDS Scheer AG
Process Performance Management in Securities Operations at CREDIT SUISSE
135(18)
Olaf Klein, Credit Suisse
Dirk Kogelschatz, Credit Suisse
Closing the Cycle – Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector
153(8)
Herbert Oberländer, IDS Scheer AG
Frank Ossig, IDS Scheer AG
Michael Linke, IDS Scheer AG
Performance Management in Power Stations - with openJET, openBMS and ARIS PPM
161(18)
Bernd Heselmann, GIS mbH
Peter Stängle, GIS mbH
Andreas Kronz, IDS Scheer AG
Klaus Miksch, IDS Scheer AG
More than Figures – Performance Management of HR-Processes at Vodafone Greece
179(12)
Petros Panagiotidis, Vodafone Greece
Phillip Knirck, IDS Scheer AG
Andreas Kronz, IDS Scheer AG
Corporate Performance Management in Logistics and Procurement - Focused Identification of Weak Points with Supply Chain Controlling
191(12)
Steffen Drawert, IDS Scheer AG
Continuous Measurement and Analysis of Operations Management Processes – ARIS PPM at E.ON Kernkraft GmbH
203(16)
Karl Ramler, E.ON Kernkraft GmbH
Jürgen Schwarzin, E.ON Kernkraft GmbH
Andreas Kronz, IDS Scheer AG
Klaus Miksch, IDS Scheer AG
Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank
219(14)
Lars Müller, DaimlerChrysler Bank
Frank Gahse, IDS Scheer AG
Increasing Customer Satisfaction with Visualized Root-Cause Analysis – CPM Success in the Mass Market at British Telecom
233(14)
John Bird, IDS Scheer UK Limited
Monetary Assessment of Performance Management in the Health Care System – Process Cost Analysis at Marienhospital Herne
247(16)
Holger Raphael, Marienhospital Herne
Hendrik Schenk, Marienhospital Herne
Monitoring ITIL Process Performance at DAB Bank
263(10)
Simone Sulzmann, iET Solutions GmbH
Annex: The Authors 273

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