Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
by Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, AlEdition: 2nd
Format: Hardcover
Pub. Date: 2011-09-07
Publisher(s): McGraw-Hill Education
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Summary
Rev. ed. of: Crucial conversations: tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
Table of Contents
| Foreword to the Second Edition | p. vii |
| Foreword to the First Edition | p. ix |
| Preface | p. xiii |
| Acknowledgments | p. xvii |
| What's a Crucial Conversation? | |
| And Who Cares? | p. 1 |
| Mastering Crucial Conversations | |
| The Power of Dialogue | p. 19 |
| Start with Heart | |
| How to Stay Focused on What You Really Want | p. 33 |
| Learn to Look | |
| How to Notice When Safety Is at Risk | p. 51 |
| Make It Safe | |
| How to Make It Safe to Talk About Almost Anything | p. 73 |
| Master My Stories | |
| How to Stay in Dialogue When You're Angry, Scared, or Hurt | p. 103 |
| STATE My Path | |
| How to Speak Persuasively, Not Abrasively | p. 131 |
| Explore Others' Paths | |
| How to Listen When Others Blow Up or Clam Up | p. 155 |
| Move to Action | |
| How to Turn Crucial Conversations into Action and Results | p. 177 |
| Yeah, But | |
| Advice for Tough Cases | p. 189 |
| Putting It All Together | |
| Tools for Preparing and Learning | p. 211 |
| Afterword: What I've Learned About Crucial Conversations in the Past Ten Years | p. 223 |
| Endnotes | p. 231 |
| Index | p. 233 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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