Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values,9780801332036

Fundamentals of Organizational Communication : Knowledge, Sensitivity, Skills and Values

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Edition: 4th
ISBN13: 9780801332036
ISBN10: 0801332036
Format: Hardcover
Pub. Date: 1998-11-01
Publisher(s): Pearson College Div
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Summary

Fundamentals of Organizational Communication, Fourth Edition, using a unique competency-based approach incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational conflict, leadership, and ethical behavior.

Table of Contents

Preface xi
CHAPTER 1 ORGANIZATIONAL COMMUNICATION: A COMPETENCY-BASED APPROACH
1(17)
The Changing Nature of Organizations and Work
2(1)
The Communications Era
2(2)
Communication--The Key to Organizational Excellence
4(1)
Excellence in Communication--Communication Competency
5(2)
Organizational Communication--A Competency-Based Approach
7(1)
Self-Assessment of Personal Development Needs
8(5)
Summary
13(1)
Workshop
14(1)
References and Suggested Readings
15(3)
CHAPTER 2 FRAMEWORKS FOR UNDERSTANDING ORGANIZATIONAL COMMUNICATION
18(19)
The "What Business Is This of Ours?" Case
19(1)
Introduction
20(1)
Basics of Human Communication
20(1)
The Human Communication Process
21(4)
The Construction of Shared Realities
25(1)
Concepts of Organizations
26(2)
Definitions of Organizational Communication
28(5)
Summary
33(1)
Workshop
34(2)
References and Suggested Readings
36(1)
CHAPTER 3 THEORETICAL PERSPECTIVES FOR ORGANIZATIONAL COMMUNICATION
37(51)
The Coronado Company's Quality Defects Case
38(1)
Introduction
38(2)
The Functional Approach
40(12)
The United Concepts Advertising Agency Dilemma Case
52(2)
The Meaning-Centered Approach
54(14)
The "Newcomers Aren't Welcome Here" Case
68(1)
Emerging Perspectives
69(7)
Summary
76(1)
Workshop
76(7)
Taking a Feminist Perspective in Organizational Communication
78(5)
MARYANNE WANCA-THIBAULT
References and Suggested Readings
83(5)
CHAPTER 4 COMMUNICATION IMPLICATIONS OF MAJOR ORGANIZATIONAL THEORIES
88(51)
The Davis Instrument Company's Manufacturing Crisis
89(1)
Introduction
90(1)
The Scientific Management School
91(6)
Communication Implications of Scientific Management Theories
97(2)
Scientific Management Theories in Contemporary Organizations
99(1)
The Human Behavior School
100(6)
Communication Implications of Human Behavior Theories
106(1)
Human Behavior Theories in Contemporary Organizations
107(1)
The Integrated Perspectives School
108(15)
Communication Implications of Integrated Perspectives Theories
123(1)
Integrated Perspectives Theories in Contemporary Organizations
124(1)
Postmodern, Critical, and Feminist Perspectives
125(5)
Communication Implications of Postmodern, Critical, and Feminist Perspectives
130(1)
Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations
130(1)
Summary
131(2)
Workshop
133(4)
References and Suggested Readings
137(2)
CHAPTER 5 INDIVIDUALS IN ORGANIZATIONS
139(49)
Dave Green's First Real Job
140(1)
Introduction
140(1)
Individuals in Organizations
141(1)
The Intrapersonal Experience
142(2)
Dave Green--The Intrapersonal Experience
144(1)
Motivation
144(6)
Predispositions for Organizational Communication Behaviors
150(2)
Interpersonal Experiences
152(1)
Dave Green--Interpersonal Experiences
153(1)
Communication Networks
154(3)
A Diverse Work Force
157(2)
Forming Interpersonal Relationships
159(7)
Increasing Interpersonal Effectiveness
166(8)
Summary
174(2)
Workshop
176(8)
Colorblindness and the Organizational Mystique
178(2)
ANITA FOEMAN
The Marketing Department Has a Diversity Issue
180(2)
AMY MARTZ
ANITA FOEMAN
Are We So Different We Can't Work Together?
182(2)
ADELINA M. GOMEZ
References and Suggested Readings
184(4)
CHAPTER 6 GROUPS IN ORGANIZATIONS
188(37)
Dave Green's Small-Group Experiences
189(1)
Introduction
189(1)
Small-Group Experiences
190(11)
Types of Groups
201(7)
The Team-Based Organization
208(2)
Increasing Group Participation Effectiveness
210(6)
Summary
216(2)
Workshop
218(6)
Creating a Diversity Program
221(3)
ANITA FOEMAN
References and Suggested Readings
224(1)
CHAPTER 7 ORGANIZATIONAL CONFLICT: COMMUNICATING FOR EFFECTIVENESS
225(40)
The Middlesex Insurance Company Case
226(1)
Introduction
226(1)
Defining and Describing Conflict Processes
227(6)
The Individual in Organizational Conflict
233(12)
Groups in Organizational Conflict
245(3)
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses
248(3)
Productively Engaging in Conflict
251(4)
Guidelines for Productive Conflict
255(3)
Summary
258(1)
Workshop
259(4)
References and Suggested Readings
263(2)
CHAPTER 8 LEADERSHIP AND MANAGEMENT COMMUNICATION
265(46)
The Case of the Invisible Manager
266(1)
Introduction
266(1)
The Importance of Leadership and Management Communication
267(2)
Theories of Leadership and Management
269(10)
Transformational Approaches
279(4)
Distinctions between Leadership and Management
283(2)
Leadership and Management Challenges
285(3)
Determinants of Leadership Effectiveness
288(9)
Increasing Leadership Effectiveness
297(4)
Summary
301(1)
Workshop
302(6)
Leadership That Transforms
304(4)
MICHAEL Z. HACKMAN
CRAIG JOHNSON
References and Suggested Readings
308(3)
CHAPTER 9 PARTICIPATING IN ORGANIZATIONS: DEVELOPING CRITICAL ORGANIZATIONAL COMMUNICATION COMPETENCIES
311(39)
The Decisions, Problems, More Decisions Case
312(1)
Introduction
313(1)
Defining Decision Making and Problem Solving
314(1)
Influences for Decision Making and Problem Solving
315(2)
Methods for Decision Making and Problem Solving
317(2)
Barriers to Effective Decision Making and Problem Solving
319(1)
Problem-Solving Processes
320(3)
Increasing Decision-Making and Problem-Solving Effectiveness
323(4)
The Spending More to Save More Presentation Case
327(1)
Interviews in Organizations
328(5)
Increasing Interview Effectiveness
333(2)
Presentations in Organizations
335(1)
Types of Organizational Presentations
336(3)
Increasing Presentation Effectiveness
339(3)
Communications Technology in Organizations
342(2)
Summary
344(1)
Workshop
345(3)
References and Suggested Readings
348(2)
CHAPTER 10 STRATEGIC ORGANIZATIONAL COMMUNICATION: PROFESSIONAL APPLICATIONS OF ORGANIZATIONAL COMMUNICATION
350(40)
The "Press and the Stockholders Want to Know" Case
351(1)
Introduction
352(1)
Describing Strategic Organizational Communication
353(1)
The Organization and its Environment
354(3)
Strategic Management
357(2)
Strategic Organizational Communication: Public Relations
359(9)
Marketing
368(5)
The Management of Development and Change
373(9)
Summary
382(1)
Workshop
383(4)
Communication as a Management Tool
385(2)
SUSAN BOWICK
References and Suggested Readings
387(3)
CHAPTER 11 APPLICATIONS OF ORGANIZATIONAL COMMUNICATION
390(32)
The "Where Do We Go from Here?" Case
391(1)
Introduction
392(1)
Choosing a Communication Career
392(4)
Career Choices in Organizational Communication
396(6)
Educational Preparation for Organizational Communication Careers
402(1)
Careers in the 21st Century
403(5)
Summary
408(1)
Workshop
408(12)
So What Are You Doing after Graduation? Some Reflections of a Former Xerox Salesperson
417(3)
DONALD D. MORLEY
References and Suggested Readings
420(2)
CHAPTER 12 ORGANIZATIONAL COMMUNICATION: VALUES AND ETHICAL COMMUNICATION BEHAVIORS
422(37)
The Presidential Fact-Finding (Witch-Hunt?) Case
423(1)
Introduction
424(1)
Values in Organizational Communication
425(7)
Appraising Your Individual Value System
432(2)
Ethics in Organizational Communication
434(8)
Ethical Dilemmas in Organizational Communication
442(5)
Developing Ethical Standards in Organizational Communication
447(4)
Summary
451(1)
Workshop
452(5)
References and Suggested Readings
457(2)
APPENDIX
459(5)
Putting It All Together
459(5)
CASES
464(26)
A Conflict of Interest
465(1)
SUMMER KIRCHER
Can Newspeople Challenge My Company?
466(1)
KIM WALKER
What Gets Cut?
467(1)
SHERWYN P. MORREALE
Karen Mason's Management Briefing Disaster
468(1)
I Thought I Gave Them Everything
469(1)
Ann Cartwright, Vice President of Drummond Industries
469(1)
The Rule Here Is To Do What Management Wants
470(1)
The Barquette Cleaning Company Case
471(3)
DAVID GEHRING
R. JEFFREY RINGER
Two Men--Two Issues--Two Japanese Workers
474(1)
RIEKO MCADAMS
The Grayson-Gerald Consulting Case
475(1)
MARYANNE WANCA-THIBAULT
I Thought We Were a Team
476(1)
The Case of the Internal Communications Dilemma
477(1)
The Case of the Reluctant Team Member
477(1)
What Happened to the Value of Networking?
478(1)
Nonverbal Communication Work Sheet
479(1)
R. JEFFREY RINGER
TONIA ARNOLD
Competent Presentational Speaking in the Contemporary Organization: How You Can Be Effective... and Ethical!
480(7)
SHERWYN P. MORREALE
Leading the Group Meeting
487(3)
REFERENCES 490(3)
AUTHOR INDEX 493(6)
SUBJECT INDEX 499

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