Guide to Cross-Cultural Communications
by Reynolds, Sana; Valentine, Deborah; Munter, Mary M.Edition: 2nd
Format: Paperback
Pub. Date: 2010-06-21
Publisher(s): Pearson
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Summary
This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:
Table of Contents
| Preface | p. vii |
| Introduction | p. xv |
| Understanding Cultures | |
| Relationships: Individual or Collective? | p. 3 |
| Characteristics of individualist cultures | p. 5 |
| Characteristics of collective cultures | p. 7 |
| Guidelines: Individualist or collective? | p. 11 |
| Social Framework: High Context or Low Context? | p. 13 |
| High-context cultures | p. 15 |
| Low-context cultures | p. 19 |
| Guidelines: High or low context | p. 24 |
| Time: Linear, Flexible, or Cyclical? | p. 27 |
| Linear time | p. 28 |
| Flexible time | p. 30 |
| Cyclical time | p. 32 |
| Guidelines: Attitudes toward time | p. 36 |
| Power: Hierarchical or Democratic? | p. 39 |
| Hierarchical cultures | p. 41 |
| Democratic cultures | p. 44 |
| Signs and symbols of power | p. 46 |
| Guidelines: Attitudes toward power | p. 50 |
| Communicating Across Cultures | |
| Using Language | p. 53 |
| English: a language of action | p. 55 |
| Sino-tibetan languages: A rich contrast | p. 56 |
| Guidelines for using language | p. 58 |
| Writing | p. 63 |
| Preferred channel | p. 65 |
| Directness | p. 66 |
| Immediacy | p. 68 |
| Clarity and conciseness | p. 69 |
| Guidelines for writing across cultures | p. 71 |
| Communicating Nonverbally | p. 75 |
| Eye contact | p. 77 |
| Facial expression | p. 81 |
| Hand gestures | p. 83 |
| Space | p. 86 |
| Silence and the rhythm of language | p. 89 |
| Guidelines | p. 90 |
| Negotiating: Process, Persuasion, and Law | p. 93 |
| Analyzing the negotiation process | p. 95 |
| Enhancing your persuasiveness | p. 101 |
| Understanding international law | p. 105 |
| Guidelines for negotiation | p. 109 |
| Conclusion | p. 110 |
| Cultural Questionnaire | p. 113 |
| Bibliography | p. 117 |
| Suggested Readings | p. 120 |
| Suggested Films | p. 123 |
| Index | p. 125 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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