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Introduction | p. ix |
Communication Strategy | p. 3 |
Communicator Strategy | p. 4 |
Audience Strategy | p. 10 |
Message Strategy | p. 18 |
Channel Choice Strategy | p. 26 |
Culture Strategy | p. 29 |
Communication Strategy Checklist | p. 32 |
Guide to the Guide to Managerial Communication | p. 33 |
Writing: Composing Efficiently | p. 35 |
General Composing Techniques | p. 36 |
Special Composing Techniques | p. 46 |
Writing: Macro Issues | p. 53 |
Document Design for "High Skim Value" | p. 54 |
Signposts to Show Connection | p. 62 |
Effective Paragraphs or Sections | p. 66 |
Writing: Micro Issues | p. 71 |
Editing for Brevity | p. 72 |
Choosing a Style | p. 78 |
Writing Checklists | p. 82 |
Speaking: Verbal Structure | p. 85 |
Tell/Sell Presentations | p. 86 |
Questions and Answers | p. 91 |
Consult/Join Meetings | p. 95 |
Other Speaking Situations | p. 99 |
Speaking: Visual Aids | p. 105 |
Designing the Presentation as a Whole | p. 106 |
Designing Your Slide Master | p. 111 |
Designing Each Individual Slide | p. 118 |
Practicing with Visual Aids | p. 133 |
Speaking: Nonverbal Skills | p. 141 |
Nonverbal Delivery Skills | p. 142 |
Nonverbal Listening Skills | p. 154 |
Speaking Checklists | p. 158 |
Appendices | p. 160 |
Inclusive Language | p. 160 |
Grammar and Usage | p. 161 |
Punctuation | p. 167 |
Bibliography | p. 173 |
Index | p. 178 |
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