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ix | |
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xv | |
Preface |
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xvii | |
Acknowledgements |
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xix | |
Introduction |
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1 | (2) |
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3 | (4) |
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Task analysis, concepts and terminology |
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7 | (18) |
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8 | (1) |
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8 | (3) |
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Systems thinking in describing human skill |
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11 | (2) |
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Human performance in systems |
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13 | (3) |
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Justification of HTA in systems terms |
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16 | (5) |
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21 | (2) |
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23 | (2) |
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HTA-a task analysis framework |
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25 | (16) |
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26 | (1) |
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The main strategies of HTA |
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26 | (6) |
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HTA-a Framework for Analysing Tasks |
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32 | (7) |
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39 | (1) |
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39 | (2) |
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41 | (26) |
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42 | (1) |
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42 | (14) |
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56 | (1) |
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Unravelling complex plans |
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56 | (8) |
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64 | (3) |
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Flexibility, constraint, cognition and context |
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67 | (20) |
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68 | (4) |
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Inferring cognitive operations |
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72 | (2) |
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74 | (1) |
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Modelling and evaluating strategies |
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74 | (3) |
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77 | (8) |
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Identifying strategies off line |
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85 | (1) |
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85 | (2) |
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Representing and recording HTA |
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87 | (14) |
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88 | (1) |
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Reasons for representing and recording |
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88 | (1) |
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89 | (3) |
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92 | (1) |
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93 | (4) |
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Representation of plans in diagrams and tables |
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97 | (1) |
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Computer aids in recording task analysis |
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98 | (2) |
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100 | (1) |
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Analysis of tasks-some illustrations |
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101 | (34) |
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102 | (2) |
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104 | (1) |
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104 | (2) |
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Task analysis of a batch operation |
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106 | (3) |
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Task analysis of a continuous process control task |
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109 | (2) |
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111 | (2) |
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Minimal Access Surgery (MAS) |
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113 | (3) |
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116 | (1) |
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117 | (3) |
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120 | (4) |
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124 | (1) |
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124 | (7) |
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Staff supervision-nurse in charge of a ward |
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131 | (2) |
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133 | (2) |
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Making human factors design decisions within HTA |
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135 | (22) |
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136 | (1) |
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Considering the design options |
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137 | (6) |
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143 | (4) |
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Context and constraint and design decisions |
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147 | (4) |
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Collating and resolving design decisions |
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151 | (1) |
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Developing detailed design within the system life-cycle |
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152 | (3) |
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155 | (2) |
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157 | (18) |
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158 | (1) |
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Collaborating on a common goal |
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159 | (5) |
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164 | (4) |
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The tasks of within a working team |
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168 | (5) |
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173 | (2) |
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175 | (22) |
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176 | (1) |
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The reliance on information in tasks-some examples |
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177 | (2) |
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Characteristic problems with information and control |
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179 | (6) |
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Identifying information requirements in operations |
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185 | (2) |
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187 | (6) |
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Identifying information requirements in plans |
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193 | (1) |
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Representing and situating information and control |
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193 | (2) |
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195 | (2) |
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197 | (20) |
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198 | (1) |
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Learning practical skills |
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198 | (2) |
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An informal training intervention |
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200 | (5) |
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Elements of a formal training programme |
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205 | (4) |
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209 | (4) |
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213 | (3) |
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216 | (1) |
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Designing support documentation |
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217 | (14) |
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218 | (1) |
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Common types of support documentation |
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219 | (6) |
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Determining where job-aids should be employed |
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225 | (1) |
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Relating job-aids to training |
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226 | (2) |
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Representation of job-aids and the link to HTA |
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228 | (2) |
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230 | (1) |
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Human resource management issues |
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231 | (8) |
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232 | (1) |
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Establishing a proper task description |
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232 | (2) |
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Making human resource management decisions |
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234 | (4) |
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238 | (1) |
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239 | (6) |
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239 | (2) |
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The application of HTA to different domains |
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241 | (1) |
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The application of HTA to supporting different design solutions |
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242 | (1) |
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Cognition and flexibility |
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243 | (1) |
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243 | (1) |
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HTA and other task analysis methods |
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244 | (1) |
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245 | (15) |
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Task analysis, concepts and terminology |
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245 | (2) |
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HTA-a task analysis framework |
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247 | (7) |
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254 | (1) |
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Flexibility, constraint, cognition and context |
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254 | (1) |
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Representing and recording HTA |
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255 | (1) |
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Analysis of tasks-some illustrations |
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256 | (1) |
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Making human factors design decisions within HTA |
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257 | (1) |
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257 | (1) |
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258 | (1) |
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258 | (1) |
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Designing support documentation |
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259 | (1) |
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Some human resource management issues |
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259 | (1) |
References |
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260 | (7) |
Index |
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267 | |