Hierarchial Task Analysis

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Format: Hardcover
Pub. Date: 2000-08-10
Publisher(s): CRC Press
List Price: $185.00

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Summary

Hierarchical Task Analysis (HTA) is carried out by professionals who have to undertake a wide range of human factors and human resource design decisions. Using a wide range of industries and contexts to demonstrate the applicability of HTA in various settings, the author has used straightforward and accessible case studies and examples for the reader.HTA is a method of defining goals and tasks for a particular job (using factors such as time, plant status, conditions, instructions and sequence) and then dividing each goal into "sub-goals", each with its own plan, in order to produce the most effective method of achieving the final aim.The discussion of applications will aim to reinforce general concepts of HTA as well as provide guidance on how HTA may be used. There have been articles on HTA and chapters in other books, but there has never been a book on the subject to do it justice. This will be the first.

Table of Contents

Figures
ix
Tables
xv
Preface xvii
Acknowledgements xix
Introduction 1(2)
Organisation of the book
3(4)
Task analysis, concepts and terminology
7(18)
Introduction
8(1)
Systems thinking
8(3)
Systems thinking in describing human skill
11(2)
Human performance in systems
13(3)
Justification of HTA in systems terms
16(5)
Some terminology so far
21(2)
Concluding comments
23(2)
HTA-a task analysis framework
25(16)
Introduction
26(1)
The main strategies of HTA
26(6)
HTA-a Framework for Analysing Tasks
32(7)
Using the framework
39(1)
Concluding comments
39(2)
Plans and complexity
41(26)
Introduction
42(1)
Different sorts of plan
42(14)
Composite plans
56(1)
Unravelling complex plans
56(8)
Concluding comment
64(3)
Flexibility, constraint, cognition and context
67(20)
Introduction
68(4)
Inferring cognitive operations
72(2)
Focus and Bias
74(1)
Modelling and evaluating strategies
74(3)
Situating cognition
77(8)
Identifying strategies off line
85(1)
Concluding remarks
85(2)
Representing and recording HTA
87(14)
Introduction
88(1)
Reasons for representing and recording
88(1)
Hierarchical diagrams
89(3)
Numbering the analysis
92(1)
Tabular Formats
93(4)
Representation of plans in diagrams and tables
97(1)
Computer aids in recording task analysis
98(2)
Concluding remarks
100(1)
Analysis of tasks-some illustrations
101(34)
Introduction
102(2)
Changing a cartridge
104(1)
Process control
104(2)
Task analysis of a batch operation
106(3)
Task analysis of a continuous process control task
109(2)
Air-traffic control
111(2)
Minimal Access Surgery (MAS)
113(3)
A customer service task
116(1)
Using a wordprocessor
117(3)
Mechanical maintenance
120(4)
Nursing
124(1)
Management
124(7)
Staff supervision-nurse in charge of a ward
131(2)
Concluding remarks
133(2)
Making human factors design decisions within HTA
135(22)
Introduction
136(1)
Considering the design options
137(6)
Making design choices
143(4)
Context and constraint and design decisions
147(4)
Collating and resolving design decisions
151(1)
Developing detailed design within the system life-cycle
152(3)
Concluding remarks
155(2)
Teams and jobs
157(18)
Introduction
158(1)
Collaborating on a common goal
159(5)
Assessing workload
164(4)
The tasks of within a working team
168(5)
Concluding remarks
173(2)
Information and skill
175(22)
Introduction
176(1)
The reliance on information in tasks-some examples
177(2)
Characteristic problems with information and control
179(6)
Identifying information requirements in operations
185(2)
Types of operation
187(6)
Identifying information requirements in plans
193(1)
Representing and situating information and control
193(2)
Concluding remarks
195(2)
HTA and training
197(20)
Introduction
198(1)
Learning practical skills
198(2)
An informal training intervention
200(5)
Elements of a formal training programme
205(4)
Part-task training
209(4)
Simulation for training
213(3)
Concluding comment
216(1)
Designing support documentation
217(14)
Introduction
218(1)
Common types of support documentation
219(6)
Determining where job-aids should be employed
225(1)
Relating job-aids to training
226(2)
Representation of job-aids and the link to HTA
228(2)
Concluding remarks
230(1)
Human resource management issues
231(8)
Introduction
232(1)
Establishing a proper task description
232(2)
Making human resource management decisions
234(4)
Concluding comment
238(1)
Conclusions
239(6)
The method
239(2)
The application of HTA to different domains
241(1)
The application of HTA to supporting different design solutions
242(1)
Cognition and flexibility
243(1)
Tasks and contexts
243(1)
HTA and other task analysis methods
244(1)
Notes
245(15)
Task analysis, concepts and terminology
245(2)
HTA-a task analysis framework
247(7)
Plans and complexity
254(1)
Flexibility, constraint, cognition and context
254(1)
Representing and recording HTA
255(1)
Analysis of tasks-some illustrations
256(1)
Making human factors design decisions within HTA
257(1)
Teams and jobs
257(1)
Information and skill
258(1)
HTA and training
258(1)
Designing support documentation
259(1)
Some human resource management issues
259(1)
References 260(7)
Index 267

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