Information Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition,9780471705222

Information Technology for Management: Transforming Organizations in the Digital Economy, 5th Edition

by ; ; ;
Edition: 55th
ISBN13: 9780471705222
ISBN10: 0471705225
Format: Hardcover
Pub. Date: 2005-02-01
Publisher(s): WILEY
List Price: $174.66

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Summary

This cutting-edge book focuses on how organizations can successfully use information technology to transform themselves and achieve the competitive advantage in the new digital economy. Throughout, the emphasis is on how IT provides organizations with strategic advantage by facilitating problem solving, increasing productivity and quality, improving customer service, and enabling business process reengineering. It also covers the latest real-world developments, including the introduction of applied grid computing and utility computing.

Table of Contents

PART I It In The Organization
Strategic Use of Information Technology in the Digital Economy
1(47)
Siemans AG
2(1)
Doing Business in the Digital Economy
3(9)
Business Pressures, Organizational Responses, and IT Support
12(8)
Information Systems: Definitions and Examples
20(6)
Information Technology Developments and Trends
26(8)
Why Should You Learn About Information Technology?
34(1)
Plan of the Book
35(13)
Minicases: (1) Dartmouth College/ (2) Wal-Mart
40(4)
Appendix 1A Porter's Models
44(4)
Information Technologies: Concepts and Management
48(41)
Building an E-Business at FedEx Corporation
49(2)
Information Systems: Concepts and Definitions
51(2)
Classification and Evolution of Information Systems
53(5)
Transaction Processing versus Functional Information Systems
58(2)
How IT Supports Organizational Activities
60(3)
How IT Supports Supply Chain, CRM, PRM Operations
63(3)
Information Systems Infrastructure and Architecture
66(5)
Web-based Systems
71(3)
New Computing Environments
74(3)
Managing Information Resources
77(12)
Minicases: (1) Maybelline / (2) J. P. Morgan
83(4)
Appendix 2A Build-to-Order Production
87(2)
PART II The Web Revolution
Network Computing: Discovery, Communication, and Collaboration
89(48)
Safeway Collaborates in Designing Stores
90(1)
Network Computing---An Overview
91(4)
Discovery
95(9)
Communication
104(4)
Collaboration
108(8)
Collaboration-Enabling Tools: From Workflow to Groupware
116(4)
E-Learning and Virtual Work
120(4)
Some Ethical and Integration Issues
124(13)
Minicases: (1) General Motors / (2) Cisco
131(6)
E-Business and E-Commerce
137(48)
Buy Chocolate Online? try godiva.com
138(1)
Overview of E-Business and E-Commerce
139(4)
Major EC Mechanisms
143(3)
Business-to-Consumer Applications
146(7)
Online Advertising
153(4)
B2B Applications
157(4)
Intrabusiness and Business-to-Employees EC
161(1)
E-Government and Consumer-to-Consumer EC
161(3)
E-Commerce Support Services
164(6)
Ethical and Legal Issues in E-Business
170(4)
Failures and Strategies for Success
174(11)
Minicases: (1) FreeMarkets.com / (2) Hi-Life Corporation
181(4)
Mobile, Wireless, and Pervasive Computing
185(59)
Nextbus
186(1)
Mobile Computing and Commerce: Overview, Benefits, and Drivers
187(6)
Mobile Computing Infrastructure
193(9)
Mobile Applications in Financial Services
202(2)
Mobile Shopping, Advertising, and Content-Providing
204(4)
Mobile Intrabusiness and Enterprise Applications
208(6)
Mobile B2B and Supply Chain Applications
214(1)
Mobile Consumer and Personal Service Applications
214(4)
Location-Based Commerce
218(4)
Pervasive Computing
222(10)
Inhibitors and Barriers of Mobile Computing
232(12)
Minicases: (1) Hertz / (2) Washington Township (OH)
239(5)
PART III Organizational Applications
Transaction Processing, Functional Applications, and Integration
244(49)
Dartmouth-Hitchcock Medical Center
245(2)
Functional Information Systems
247(2)
Transaction Processing Information Systems
249(6)
Managing Production/Operations and Logistics
255(5)
Managing Marketing and Sales Systems
260(9)
Managing the Accounting and Finance Systems
269(7)
Managing Human Resources Systems
276(6)
Integrating Functional Information Systems
282(11)
Minicases: (1) Dollar General / (2) 99 Cents Only Stores
289(4)
Enterprise Systems: From Supply Chains to ERP to CRM
293(38)
Chevron Texaco
294(1)
Essentials of Enterprise Systems and Supply Chains
295(4)
Supply Chain Problems and Solutions
299(10)
Computerized Enterprise Systems: MRP, MRP II, SCM and Software Integration
309(2)
Enterprise Resource Planning and Supply Chain Management
311(7)
CRM and Its support by IT
318(13)
Minicases: (1) Northern Digital / (2) QVC
327(4)
Interorganizational and Global Information Systems
331(34)
Dell
332(2)
Interorganizational Systems
334(2)
Global Information Systems
336(5)
B2B Exchanges, Hubs, and Directories
341(3)
Virtual Corporations and IT Support
344(1)
Electronic Data Interchange (EDI)
345(4)
Extranets, XML, and Web Services
349(5)
IOS Implementation Issues
354(11)
Minicases: (1) Volkswagen / (2) Six Flags
361(4)
PART IV Managerial and Decision Support Systems
Knowledge Management
365(41)
KM Portal at Frito-Lay Assists Dispersed Sales Teams
366(1)
Introduction to Knowledge Management
367(5)
Knowledge Management Initiatives
372(2)
Approaches to Knowledge Management
374(2)
Information Technology in Knowledge Management
376(4)
Knowledge Management Systems Implementation
380(8)
Roles of People in Knowledge Management
388(3)
Ensuring Success of KM Efforts
391(15)
Minicases: (1) DaimlerChrysler / (2) Buckman Labs
400(6)
Data Management: Warehousing, Analyzing, Mining, and Visualization
406(50)
Harrah's Entertainment
407(2)
Data Management: A Critical Success Factor
409(8)
Data Warehousing
417(5)
Information and Knowledge Discovery with Business Intelligence
422(6)
Data Mining Concepts and Applications
428(4)
Data Visualization Technologies
432(8)
Marketing Databases in Action
440(3)
Web-Based Data Management Systems
443(13)
Minicases: (1) Homeland Security / (2) Sears
451(5)
Management Decision Support and Intelligent Systems
456(49)
New Balance
457(2)
Managers and Decision Making
459(6)
Decision Support Systems
465(6)
Group Decision Support Systems
471(1)
Enterprise and Executive Decision Support Systems
471(5)
Intelligent Support Systems: The Basics
476(4)
Expert Systems
480(4)
Other Intelligent Systems
484(8)
Web-Based Management Support Systems
492(1)
Advanced and Special Decision Support Topics
492(13)
Minicases: (1) Netherlands Railway / (2) Singapore and Malaysia Airlines
500(5)
PART V Implementing and Managing IT
Using Information Technology for Strategic Advantage
505(47)
Dell's Direct Path to Success
506(2)
Strategic Advantage and Information Technology
508(5)
Porter's Value Chain Model
513(2)
Strategic Resources and Capabilities
515(4)
IT Planning---A Critical Issue for Organizations
519(2)
Strategic IT Planning (Stage 1)
521(7)
Information Requirements Analysis, Resource Allocation, and Project Planning (Stages 2--4)
528(3)
Planning IT Architectures
531(5)
Some Issues in IT Planning
536(16)
Minicase (1) Cisco Systems / (2) National City Bank
547(5)
Information Technology Economics
552(42)
State of Iowa
553(1)
Financial and Economic Trends and the Productivity Paradox
554(6)
Evaluating IT Investment: Benefits, Costs, and Issues
560(6)
Methods for Evaluating and Justifying IT Investment
566(8)
IT Economics Strategies: Chargeback and Outsourcing
574(6)
Economics of Web-Based Systems and E-Commerce
580(2)
Other Economic Aspects of Information Technology
582(12)
Minicases: (1) Intranets / (2) Kone Inc.
589(5)
Acquiring IT Applications and Infrastructure
594(38)
How Sterngold Acquired an e-Commerce System
595(2)
The Landscape and Framework of IT Application Acquisition
597(3)
Identifying, Justifying, and Planning Information System Applications (Step 1)
600(2)
Acquiring IT Applications: Available Options (Step 3)
602(6)
Outsourcing and Application Service Providers
608(3)
Vendor and Software Selection and Other Implementation Issues
611(3)
Connecting to Databases and Business Partners: Integration (Step 4)
614(1)
Business Process Redesign
615(2)
The Role of IT in Business Process Redesign
617(4)
Restructuring Processes and Organizations
621(11)
Minicase (1) Pioneer Inc. / (2) McDonald's
628(4)
Managing Information Resources and Security
632(56)
Cybercrime in the New Millennium
633(1)
The IS Department and End Users
634(5)
The CIO in Managing the IS Department
639(2)
IS Vulnerability and Computer Crimes
641(11)
Protecting Information Resources: From National to Organizational Efforts
652(8)
Securing the Web, Intranets, and Wireless Networks
660(7)
Business Continuity and Disaster Recovery Planning
667(3)
Implementing Security: Auditing and Risk Management
670(6)
Information Technology in Counterterrorism
676(12)
Minicases: (1) Home Depot / (2) Zions Bancorporation
683(5)
The Impacts of Information Technology on Individuals, Organizations, and Society
688
Movie Piracy
689(2)
Introduction
691(1)
IT Is Eliminating the Barriers of Time, Space, and Distance
692(4)
Information Is Changing from a Scarce Resource to an Abundant Resource
696(7)
Machines Are Performing Functions Previously Performed by Humans
703(8)
Information Technology Urges People to Reexamine Their Value Systems
711(5)
Conclusion
716
Minicases: (1) ChoicePoint: / (2) Australian Fishing Community
720
Technology Guides (Online)
Hardware
What Is a Computer System?
The Evolution of Computer Hardware
Types of Computers
The Microprocessor and Primary Storage
Input/Output Devices
Software
Types of Software
Application Software
Systems Software
Programming Languages
Software Development and CASE Tools
Software Issues and Trends
Data and Databases
File Management
Databases and Database Management Systems
Logical Data Organization
Creating Databases
Emerging Database Models
Data Warehouses
Physical Database Organization
Database Management
An Emerging Technology: IP-based Storage
Telecommunications
Telecommunications Concepts
Communications Media (Channels)
Network Systems: Protocols, Standards, Interfaces, and Topologies
Network Architecture: Open Systems and Enterprise Networking
Telecommunications Applications
The Internet and the Web
What Is the Internet?
Basic Characteristics and Capabilities of the Internet
Browsing and the World Wide Web
A Technical View of Systems Analysis and Design
Developing an IT Architecture
Overview of the SDLC
Alternative Methods and Tools for Systems Development
Component-Based Development and Web Services
Glossary 1(1)
Photo Credits 1(1)
Name Index 1(1)
Subject Index 1

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