
The Innovation Playbook A Revolution in Business Excellence
by Webb, Nicholas J.; Thoen, ChrisBuy New
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Summary
Author Biography
Table of Contents
Foreword | p. ix |
Acknowledgments | p. xi |
Introduction | p. 1 |
Still Crazy about Innovation-After All These Years | p. 2 |
Becoming an Innovation Superstar | p. 5 |
Plays in The Innovation Playbook | p. 7 |
What's Wrong with Innovation Today | p. 9 |
The New Economy: Different for Good | p. 11 |
A Better Beer, a Better Burger | p. 11 |
Would You Like Something to Drink? | p. 15 |
The Darkest Hour | p. 16 |
Not Your Father's Economy | p. 18 |
The Great Recession: A Tipping Point | p. 22 |
Beginning of the End, or End of the Beginning? | p. 24 |
Failure is Not an Option | p. 26 |
Chapter Takeaways | p. 30 |
The Wheels Keep Falling Off | p. 31 |
56 Reasons Why | p. 32 |
Getting to Ten | p. 36 |
Nick's Pick #l: The Wrong Focus | p. 37 |
Nick's Pick #2: Lack of Sponsorship | p. 40 |
Nick's Pick #3: Process Driven to the Hilt | p. 41 |
Nick's Pick #4: A Risk Centered Process | p. 41 |
Nick's Pick #5: Customer Be Damned | p. 43 |
Nick's Pick #6: No Resource Commitment | p. 44 |
Nick's Pick #7: Bail, Don't Fail | p. 45 |
Nick's Pick #8: Not Really Open | p. 46 |
Nick's Pick #9: Innovation Socialism | p. 46 |
Nick's Pick #10: Lack of Systemic Innovation | p. 47 |
It's Not Always about Money | p. 48 |
When Process Takes Over: What's Wrong with Innovation Management Systems? | p. 49 |
Chapter Takeaways | p. 50 |
The Danger of Safety | p. 51 |
Play the Game to Win | p. 52 |
The Fear of Failure | p. 53 |
Keepers of the Magic Lexicon | p. 57 |
IBWA-Innovation By Walking Around | p. 57 |
The System and the Solution | p. 58 |
The Attack of the Organizational Antibodies | p. 62 |
Diffusing the Bomb | p. 64 |
Fire in the Belly | p. 66 |
A Short Primer on Smart Risk | p. 67 |
Chapter Takeaways | p. 69 |
What's Mything in Innovation Today | p. 71 |
Myth #l: "If You Build a Better Mousetrap, Will They Beat a Path to Your Door?" | p. 72 |
Myth #2: "But I Am Connected to My Customers" | p. 75 |
Myth #3: "Open Is the Answer" | p. 81 |
Myth #4: "The Product Is the Technology" | p. 85 |
Freudian Slips: Psychoanalyzing Your Company's Innovation | p. 88 |
Time for Transition | p. 91 |
Chapter Takeaways | p. 91 |
Innovating Your Way to Business Excellence | p. 93 |
Anatomy of an Innovation Superstar | p. 95 |
What Does It Mean To Be an Innovation Superstar? | p. 96 |
Bones of an Innovation Superstar: Customer, Process, Culture | p. 97 |
Dissecting the Anatomy | p. 98 |
Does "Fixing the Culture" Make You a Superstar? | p. 99 |
The Customer Anatomy | p. 101 |
The Process Anatomy | p. 106 |
The Culture Anatomy | p. 110 |
The Right Team | p. 115 |
Chapter Takeaways | p. 117 |
Creating Net Customer Value | p. 119 |
One More Time: Invention and Innovation | p. 119 |
What Is Net Customer Value? | p. 121 |
Customer Value in Tiers | p. 122 |
The Innovation Cycle and the Customer Experience | p. 127 |
Finding the Soul of the Customer: Using Experiential Sliders | p. 131 |
The Webb Triangle | p. 134 |
A Darwinistic Approach to Net Customer Value | p. 136 |
Chapter Takeaways | p. 144 |
Carpet Time | p. 145 |
How to Do Carpet Time | p. 147 |
Carpet Time for Adults | p. 148 |
Making the Most of Carpet Time | p. 151 |
Carpet Time Tools: Innovation Safaris | p. 152 |
Carpet Time Tools: Listening Posts | p. 153 |
Carpet Time Tools: A Few More Bright Ideas | p. 154 |
Carpet Time Tools: Poster Board Sessions | p. 155 |
Adobe Sets an Example | p. 155 |
The Inverted Pyramid Syndrome | p. 159 |
Chapter Takeaways | p. 162 |
The RealOpen Innovation Framework | p. 165 |
A Prescription, Not a Diet | p. 166 |
Open Innovation | p. 166 |
What Is RealOpen? | p. 167 |
What Is an Innovation Platform? | p. 169 |
Find | p. 170 |
Forward or Forget | p. 182 |
Fast Forward | p. 183 |
Forge | p. 183 |
The Webb Triangle | p. 185 |
Innovation Scenario Tactics | p. 191 |
Chapter Takeaways | p. 196 |
Creating a (Digital) Innovation Culture | p. 197 |
Focus Upon Others, Not Thyself | p. 198 |
The Innovation Focus Model | p. 199 |
Focus, Leadership, Communication, and Eating Your Own Cooking | p. 201 |
Before and After | p. 203 |
Culture and the Innovation Superstar | p. 205 |
Getting the Team Right | p. 208 |
The Critical Role of Leadership | p. 208 |
Towards a Digital Culture: Digital Innovation | p. 212 |
Chapter Takeaways | p. 217 |
Dancing with the Innovation Superstars | p. 219 |
Warming Up on the Dance Floor | p. 219 |
Snap-On Tools | p. 220 |
Sierra Nevada Brewing Co. | p. 221 |
Hewlett-Packard | p. 223 |
The Nielsen Company | p. 225 |
Now You, Too, Can Be a Superstar | p. 227 |
The RealOpen Service and Software Offering | p. 232 |
Chapter Takeaways | p. 233 |
About the Author | p. 235 |
About The Innovation Playbook Web Site | p. 236 |
Index | p. 239 |
Table of Contents provided by Ingram. All Rights Reserved. |
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