The Innovation Playbook A Revolution in Business Excellence

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Edition: 1st
Format: Hardcover
Pub. Date: 2010-10-12
Publisher(s): Wiley
List Price: $53.95

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Summary

The Innovation Playbook is positioned at the crossroads of conventional innovation books and books on business excellence. Part I examines innovation in corporate culture today, why innovation fails in this culture, and how failed innovation puts the corporation at risk. Part II starts out by connecting successful innovation to a deep and thorough understanding of the customer. From there, it lays in a process for managing innovation successfully, ending up with a complete formula for building an innovation-centered organization. Along the way it gives plenty of anecdotes and examples of successful-and unsuccessful-innovation, useful and practical tips for corporate executives and innovators to follow, and a complete understanding of successful innovation and how it works. Readers of The Innovation Playbook will be well prepared to get their CIMS certification as well as to implement a successful innovation culture in real corporate life.

Author Biography

Successful inventor and author of the bestselling book The Cost of Being Sick, NICHOLAS J. WEBB is the founder and President of Lassen Innovation, a full-service management and innovation consulting firm. As a Certified Management Consultant he provides consulting services to Honeywell and ITW Allergan as well as some of the country's top universities. Webb and his inventions have appeared on ABC, NBC, and Fox News. Nicholas Webb is also the author of the upcoming book, The Digital Media Innovation Playbook.

Table of Contents

Forewordp. ix
Acknowledgmentsp. xi
Introductionp. 1
Still Crazy about Innovation-After All These Yearsp. 2
Becoming an Innovation Superstarp. 5
Plays in The Innovation Playbookp. 7
What's Wrong with Innovation Todayp. 9
The New Economy: Different for Goodp. 11
A Better Beer, a Better Burgerp. 11
Would You Like Something to Drink?p. 15
The Darkest Hourp. 16
Not Your Father's Economyp. 18
The Great Recession: A Tipping Pointp. 22
Beginning of the End, or End of the Beginning?p. 24
Failure is Not an Optionp. 26
Chapter Takeawaysp. 30
The Wheels Keep Falling Offp. 31
56 Reasons Whyp. 32
Getting to Tenp. 36
Nick's Pick #l: The Wrong Focusp. 37
Nick's Pick #2: Lack of Sponsorshipp. 40
Nick's Pick #3: Process Driven to the Hiltp. 41
Nick's Pick #4: A Risk Centered Processp. 41
Nick's Pick #5: Customer Be Damnedp. 43
Nick's Pick #6: No Resource Commitmentp. 44
Nick's Pick #7: Bail, Don't Failp. 45
Nick's Pick #8: Not Really Openp. 46
Nick's Pick #9: Innovation Socialismp. 46
Nick's Pick #10: Lack of Systemic Innovationp. 47
It's Not Always about Moneyp. 48
When Process Takes Over: What's Wrong with Innovation Management Systems?p. 49
Chapter Takeawaysp. 50
The Danger of Safetyp. 51
Play the Game to Winp. 52
The Fear of Failurep. 53
Keepers of the Magic Lexiconp. 57
IBWA-Innovation By Walking Aroundp. 57
The System and the Solutionp. 58
The Attack of the Organizational Antibodiesp. 62
Diffusing the Bombp. 64
Fire in the Bellyp. 66
A Short Primer on Smart Riskp. 67
Chapter Takeawaysp. 69
What's Mything in Innovation Todayp. 71
Myth #l: "If You Build a Better Mousetrap, Will They Beat a Path to Your Door?"p. 72
Myth #2: "But I Am Connected to My Customers"p. 75
Myth #3: "Open Is the Answer"p. 81
Myth #4: "The Product Is the Technology"p. 85
Freudian Slips: Psychoanalyzing Your Company's Innovationp. 88
Time for Transitionp. 91
Chapter Takeawaysp. 91
Innovating Your Way to Business Excellencep. 93
Anatomy of an Innovation Superstarp. 95
What Does It Mean To Be an Innovation Superstar?p. 96
Bones of an Innovation Superstar: Customer, Process, Culturep. 97
Dissecting the Anatomyp. 98
Does "Fixing the Culture" Make You a Superstar?p. 99
The Customer Anatomyp. 101
The Process Anatomyp. 106
The Culture Anatomyp. 110
The Right Teamp. 115
Chapter Takeawaysp. 117
Creating Net Customer Valuep. 119
One More Time: Invention and Innovationp. 119
What Is Net Customer Value?p. 121
Customer Value in Tiersp. 122
The Innovation Cycle and the Customer Experiencep. 127
Finding the Soul of the Customer: Using Experiential Slidersp. 131
The Webb Trianglep. 134
A Darwinistic Approach to Net Customer Valuep. 136
Chapter Takeawaysp. 144
Carpet Timep. 145
How to Do Carpet Timep. 147
Carpet Time for Adultsp. 148
Making the Most of Carpet Timep. 151
Carpet Time Tools: Innovation Safarisp. 152
Carpet Time Tools: Listening Postsp. 153
Carpet Time Tools: A Few More Bright Ideasp. 154
Carpet Time Tools: Poster Board Sessionsp. 155
Adobe Sets an Examplep. 155
The Inverted Pyramid Syndromep. 159
Chapter Takeawaysp. 162
The RealOpen Innovation Frameworkp. 165
A Prescription, Not a Dietp. 166
Open Innovationp. 166
What Is RealOpen?p. 167
What Is an Innovation Platform?p. 169
Findp. 170
Forward or Forgetp. 182
Fast Forwardp. 183
Forgep. 183
The Webb Trianglep. 185
Innovation Scenario Tacticsp. 191
Chapter Takeawaysp. 196
Creating a (Digital) Innovation Culturep. 197
Focus Upon Others, Not Thyselfp. 198
The Innovation Focus Modelp. 199
Focus, Leadership, Communication, and Eating Your Own Cookingp. 201
Before and Afterp. 203
Culture and the Innovation Superstarp. 205
Getting the Team Rightp. 208
The Critical Role of Leadershipp. 208
Towards a Digital Culture: Digital Innovationp. 212
Chapter Takeawaysp. 217
Dancing with the Innovation Superstarsp. 219
Warming Up on the Dance Floorp. 219
Snap-On Toolsp. 220
Sierra Nevada Brewing Co.p. 221
Hewlett-Packardp. 223
The Nielsen Companyp. 225
Now You, Too, Can Be a Superstarp. 227
The RealOpen Service and Software Offeringp. 232
Chapter Takeawaysp. 233
About the Authorp. 235
About The Innovation Playbook Web Sitep. 236
Indexp. 239
Table of Contents provided by Ingram. All Rights Reserved.

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