Intelligent IT-Offshoring to India Roadmaps for Emerging Business Landscapes
by Messner, WolfgangFormat: Hardcover
Pub. Date: 2010-05-15
Publisher(s): Palgrave Macmillan
Other versions by this Author
List Price: $149.99
Rent Textbook
Select for Price
Rent Digital
$77.22*
New Textbook
We're Sorry
Sold Out
Used Textbook
We're Sorry
Sold Out
How Marketplace Works:
- This item is offered by an independent seller and not shipped from our warehouse
- Item details like edition and cover design may differ from our description; see seller's comments before ordering.
- Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
- Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
- Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.
Summary
At a time when companies face increasing cost pressures, offshoring IT work to India not only offers the opportunity to reap factor cost savings, but also to industrialize the IT delivery process.Intelligent IT-Offshoring to Indiais a roadmap approach which enables organizations to discuss and organize the 'India option' in a learned manner. The book opens with an explanation of offshoring, industrialization, and the role India plays in this context; it considers offshoring as a lifecycle and explores how it can help to achieve a company's business and IT priorities. Providing a framework for assessing the organizational and technical offshore readiness as well as the risks involved, the book moves on to suggest a practical and lean provider selection process, which is centered around successfully running the offshore project by managing the relationship with the provider. This requires adopting a stringent construct of measures to improve the offshore link.
Author Biography
WOLFGANG MESSNER is a Principal Consultant with Capgemini. He is responsible for offshore delivery and focuses his advisory work on offshore governance structures. He was on expatriate assignments to India for Capgemini as well as for Deutsche Bank, and was also a visiting professor at the Indian Institute of Management Bangalore. He has written four books, most recently Working with India (2009) and Rightshore! (2008; co-editors Anja Hendel and Frank Thun), and many journal publications on the impact of information technologies. He holds a doctorate from the University of Kassel (Germany), an MBA from the University of Wales (UK), and an advanced degree in computing science after studies at the Technical University Munich (Germany) and the University of Newcastle upon Tyne (UK).
Table of Contents
| List of Figures, Tables and Case Studies | p. vii |
| List of Abbreviations | p. ix |
| Preface | p. xiii |
| About the Author | p. xvii |
| Offshoring: India's Playground | p. 1 |
| Offshoring terminology | p. 1 |
| What is special about offshore industrialization? | p. 9 |
| The 'world is flat' syndrome | p. 12 |
| India: economic powerhouse or the third world? | p. 15 |
| India's IT story | p. 17 |
| Critical analysis of India's IT industry | p. 25 |
| India: long-term industry scenarios | p. 31 |
| Considering Offshoring | p. 35 |
| Lifecycle approach to offshoring | p. 35 |
| Changing business priorities in a downturn | p. 40 |
| Downturn IT requirements | p. 44 |
| Achieving business priorities with the help of offshoring | p. 48 |
| The offshore business case | p. 51 |
| Economic effects of offshoring on the home country | p. 56 |
| Readiness for India | p. 62 |
| Assessing offshore readiness | p. 62 |
| Developing an IT offshore sourcing strategy | p. 73 |
| And when should I refrain from offshoring? | p. 79 |
| Normalizing India's Country Risk | p. 81 |
| Correctly judging India's country risk | p. 81 |
| How to conduct your business impact analysis | p. 87 |
| Implementation of business continuity management | p. 89 |
| Selecting the Service Provider | p. 91 |
| Captive centre | p. 92 |
| External service providers | p. 100 |
| Why the traditional RFI/RFP selection process fails | p. 102 |
| Practical implementation of an S-LEAN RFP™ process | p. 104 |
| Designing the offshore outsourcing contract | p. 128 |
| Successfully Running the Offshore Project | p. 132 |
| Managing stakeholder relationships | p. 132 |
| Relationship lifecycle | p. 135 |
| Governing the offshore contract relationship | p. 136 |
| Adopting the offshore model in your company | p. 146 |
| Navigating Cultural Differences | p. 160 |
| International encounters | p. 160 |
| Indian cultural specifics | p. 164 |
| Surviving Indian meetings and negotiations | p. 167 |
| Conclusion | p. 169 |
| Notes | p. 171 |
| References | p. 178 |
| Index | p. 186 |
| Table of Contents provided by Ingram. All Rights Reserved. |
An electronic version of this book is available through VitalSource.
This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.
By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.
Digital License
You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.
More details can be found here.
A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.
Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.
Please view the compatibility matrix prior to purchase.