Introduction to the Hospitality Industry
by Barrows, Clayton W.; Powers, Tom; Reynolds, Dennis R.Edition: 8th
Format: Paperback
Pub. Date: 2011-02-15
Publisher(s): Wiley
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Summary
This revision of a popular textbook for the introductory survey course excludes management functions but covers all aspects of operations in the hotel, foodservice and restaurant, and travel and tourism businesses, including operations, and sales.
Author Biography
Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire.
Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.
Table of Contents
Part 1. Perspectives on careers in hospitality 1
Chapter 1. The hospitality industry and you 3
Chapter 2. Forces affecting growth and change in the hospitality industry 33
Part 2. Food service 61
Chapter 3. The restaurant business 63
Chapter 4. Restaurant operations 103
Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127
Chapter 6. Competitive forces in food service 159
Chapter 7. Issues facing food service 183
Chapter 8. On-site food service 213
Chapter 9. Lodging : meeting guest needs 257
Chapter 10. Hotel and lodging operations 293
Chapter 11. Forces shaping the hotel business 333
Chapter 12. Competition in the lodging business 367
Part 4. Travel and tourism 405
Chapter 13. Tourism: Front and center 407
Chapter 14. Destinations: Tourism generators 437
Part 5. Hospitality as a service industry 483
Chapter 15. The role of service in the hospitality industry 485
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