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Whether you're asking for a raise, confronting a backstabber, dealing with sexual harassment, firing an employee, renegotiating a loan, discussing elder care with siblings, or asking your spouse to lose weight, Lifescripts gives you the most effective approach - and the actual words - to use.
Each of the 101 Lifescripts provides you with an icebreaker opener, a "pitch," and a flowchart of rejoinders to give any response, positive or negative. You'll also find strategic pointers on attitude, timing, preparation, and behavior.
From a heart-to-heart chat with a friend to a boardroom confrontation with a CEO, Lifescripts provides a map to navigate successfully through the most complicated and dreaded situations you may face in your career, business, and personal life.
Lifescripts
by Pollan, Stephen M.; Levine, MarkFormat: Paperback
Pub. Date: 1996-06-01
Publisher(s): Macmillan General Reference
List Price: $21.95
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Summary
Author Biography
For over thirty-five years, attorney and financial consultant Stephen M. Pollan has been offering pragmatic career, financial, business, and legal advice to individuals and businesses. He was CNBC's on-air personal finance expert for five years, is a frequent guest on The Today Show and Good Morning America, and contributes regularly to Worth, Working Woman, New York, Money, and U.S. News and World Report magazines. He and Mark Levine have co-authored many books on business and personal finance.
Table of Contents
| The Secret of Using Lifescripts | p. xiii |
| Lifescripts for the Office | |
| Lifescripts for Job Hunting | |
| Cold Calling for an Informational Interview | p. 5 |
| Asking a Manager for Job-Hunting Advice | p. 9 |
| Asking a Current Supervisor for a Job Recommendation | p. 13 |
| Responding to a Salary Offer | p. 17 |
| Interviewing for a Career-Shift Job | p. 21 |
| Responding to Tough Interview Questions | p. 25 |
| Lifescripts for Dealing with Superiors | |
| Asking for a Salary Increase | p. 31 |
| Asking for a Promotion | p. 35 |
| Asking for Flextime | p. 39 |
| Asking for Emergency Leave | p. 43 |
| Asking for an Increased Budget | p. 47 |
| Breaking Bad News to a Boss | p. 51 |
| Maximizing a Performance Review | p. 55 |
| Asking for a Salary Advance | p. 59 |
| Meeting a New Boss | p. 63 |
| Justifying an Expense Report | p. 67 |
| Pitching a Reluctant Supervisor | p. 71 |
| Refusing an Assignment | p. 75 |
| Asking for a Deadline Extension | p. 79 |
| Asking for Relief from an Assignment | p. 83 |
| Asking Someone to Become Your Mentor | p. 87 |
| Asking for a Lateral Reassignment | p. 91 |
| Lifescripts for Dealing with Subordinates | |
| Criticizing a Subordinate's Work | p. 97 |
| Turning Down a Raise Request | p. 101 |
| Adding Responsibilities without Adding Pay | p. 105 |
| Changing a Subordinate's Job Status to Part-Time | p. 109 |
| Announcing a Salary Reduction | p. 113 |
| Warning a Subordinate to Stop Drinking | p. 117 |
| Fixing a Flextime Problem | p. 121 |
| Turning Down a Promotion Request | p. 125 |
| Lifescripts for Office Politics and Behavior | |
| Confronting a Backstabbing Peer | p. 131 |
| Ratting on a Colleague | p. 135 |
| Complaining About an Immediate Superior's Behavior | p. 139 |
| Confronting a Sexual Harasser | p. 143 |
| Tactfully Suggesting Better Hygiene | p. 147 |
| Suggesting No Further Drinking to a Peer | p. 151 |
| Dealing with a Sexual Harassment Charge Between Subordinates | p. 155 |
| Going Over Your Boss's Head | p. 159 |
| Lifescripts for Terminations | |
| Giving Two Weeks' Notice to Your Boss | p. 165 |
| Negotiating for More Severance | p. 169 |
| Firing an Employee | p. 173 |
| Lifescripts for Business | |
| Lifescripts for Customers and Clients | |
| Cold Calling a Potential Client | p. 181 |
| Explaining an Overcharge to a Client | p. 185 |
| Breaking Bad News to a Client | p. 189 |
| Refusing a Client's Request | p. 193 |
| Resurrecting a Former Client | p. 197 |
| Dealing with a Client Who Is Angry with Your Staff | p. 201 |
| Correcting a Client's Behavior | p. 205 |
| Apologizing to a Client for Your Own Mistake | p. 209 |
| Lifescripts for Lenders and Investors | |
| Being Interviewed by an Institutional Investor | p. 215 |
| Asking an Institutional Investor for More Money | p. 219 |
| Approaching a "Friendly" Investor | p. 223 |
| Asking a "Friendly" Investor for More | p. 227 |
| Asking an Institutional Lender for More | p. 231 |
| Asking an Institutional Lender to Recast Terms | p. 235 |
| Approaching a "Friendly" Lender | p. 239 |
| Asking a "Friendly" Lender to Recast Terms | p. 243 |
| Approaching the Representative of a Family Lender | p. 247 |
| Lifescripts for Vendors | |
| Asking a Vendor to Reduce a Price | p. 253 |
| Complaining to a Vendor About Service | p. 257 |
| Getting a Vendor to Come in with a Very Low Bid | p. 261 |
| Asking a Vendor to Accelerate Work | p. 265 |
| Lifescripts for Partners | |
| Asking a Partner to Do More Work | p. 271 |
| Asking a Partner to Improve Behavior | p. 275 |
| Asking a Partner to Contribute More Money | p. 279 |
| Complaining to a Partner About One of His Family Members | p. 283 |
| Lifescripts for Sales | |
| Renegotiating a Price with a Client or Customer | p. 289 |
| Explaining a Delay to a Client or Customer | p. 293 |
| Overcoming Stalls When Selling | p. 297 |
| Lifescripts for Personal Finance | |
| Lifescripts for Consumer Issues | |
| Complaining About a Service Provider's Work | p. 305 |
| Returning Unwanted Merchandise for a Cash Refund | p. 309 |
| Asking a Craftsperson to Redo Work | p. 313 |
| Getting a Manufacturer to Honor an Expired Warranty | p. 317 |
| Appealing a Bureaucratic Decision | p. 321 |
| Returning a Meal in a Restaurant | p. 325 |
| Suggesting an Overcharge Took Place | p. 329 |
| Requesting Better Service from a Professional | p. 333 |
| Setting a Professional's Fee | p. 337 |
| Terminating a Relationship with a Professional | p. 341 |
| Lifescripts for Creditors and Lenders | |
| Asking a Creditor for More Time | p. 347 |
| Arguing a Creditor Out of Collection | p. 351 |
| Explaining a Prior Bankruptcy to a Lender | p. 355 |
| Appealing a Loan Rejection | p. 359 |
| Asking for a Lower Interest Rate on Your Credit Card | p. 363 |
| Handling a Telephone Call from a Bill Collector | p. 367 |
| Lifescripts for the Family | |
| Discussing Funeral Planning with Your Parents | p. 373 |
| Discussing Funeral Costs with Siblings | p. 377 |
| Discussing Parents' Elder Care Costs with Siblings | p. 381 |
| Splitting a Deceased Parent's Personal Property | p. 385 |
| Offering Financial Help to Parents | p. 389 |
| Asking a Parent for Money in an Emergency | p. 393 |
| Asking a Parent for Money in a Nonemergency | p. 397 |
| Discussing Wedding Expenses with Parents | p. 401 |
| Suggesting a Prenuptial Agreement with Your Future Spouse | p. 405 |
| Negotiating a Big-Ticket Purchase with Your Spouse | p. 409 |
| Debating Vacations with Your Spouse | p. 413 |
| Discussing Potential Relocation with Your Spouse | p. 417 |
| Raising the Issues of AIDS Testing and Safe Sex Practices | p. 421 |
| Breaking an Engagement | p. 425 |
| Ending a Friendship | p. 429 |
| Asking Your Spouse to Lose Weight | p. 433 |
| Table of Contents provided by Syndetics. All Rights Reserved. |
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