Management Communication,9780471239710

Management Communication

by ;
ISBN13: 9780471239710
ISBN10: 0471239712
Format: Paperback
Pub. Date: 1999-01-01
Publisher(s): Wiley
List Price: $72.45

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Summary

Finally business professionals will be able to learn how to communicate effectively. This book builds the essential writing, speaking, and listening skills needed to succeed. An entire section is devoted to helping non-native speakers of English in their efforts to produce readable, well-edited work. It includes "Communication Dilemmas" boxes that pose interesting, real-life communication choices and challenges. Six brief interviews with real communication experts are presented that explore a variety of different corporate environments. New sections are also included on social networking communications and the electronic career search. Business professionals will discover how to apply newly acquired communication skills throughout their careers.

Table of Contents

Introduction
PART ONE FOUNDATIONS FOR MANAGEMENT COMMUNICATION 1(92)
Chapter 1 Communication Directions for a New Century
3(15)
Chapter 2 Communication Theory and Architecture
18(27)
Chapter 3 Guidelines for Management Writing
45(25)
Chapter 4 Management Writing Style and Collaborative Writing
70(23)
PART TWO CORRESPONDENCE 93(104)
Chapter 5 Form and Style of Business Letters
95(27)
Chapter 6 Saying "Yes" and "No" in Letters
122(34)
Chapter 7 Persuasive Letters
156(23)
Chapter 8 Memos and E-mail Messages
179(18)
PART THREE REPORTING AND PROPOSING 197(110)
Chapter 9 Short and Long Reports
199(61)
Chapter 10 Graphic Aids
260(25)
Chapter 11 Proposals and Business Plans
285(22)
PART FOUR CAREER COMMUNICATION 307(68)
Chapter 12 The Career Search, Resumes, and Interviews
309(44)
Chapter 13 Listening
353(10)
Chapter 14 Gender Communication
363(12)
PART FIVE MANAGING ORAL COMMUNICATION 375(60)
Chapter 15 Oral Presentations
377(29)
Chapter 16 Managing Interviews, Meetings, and Telephone Work
406(20)
Chapter 17 Crisis Communication and Media Relations
426(9)
PART SIX GLOBAL ISSUES IN MANAGEMENT COMMUNICATION 435(50)
Chapter 18 Communication for Intercultural Management
437(27)
Chapter 19 Ethics and Law for Management Communication
464(21)
Appendix A Management Communication Cases 485(33)
Appendix B Guidelines for Grammar, Mechanics, Usage, and Documentation 518(9)
Appendix C Documentation 527(10)
Index 537

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