Managing Conflict in Organizations
by Rahim, M. AfzalurFormat: Hardcover
Pub. Date: 1992-09-01
Publisher(s): Praeger Pub Text
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Summary
This revised and updated edition of Rahim's classic work on managing conflict in organizations presents new evidence that suggests, contrary to generally accepted views, that organizational conflict need not be minimized or avoided in all cases. Some conflicts are functional and others are dysfunctional. Substantive or task-related conflict is functional for nonroutine tasks, but affective conflicts are dysfunctional irrespective of the task conditions. Classifying conflicts as intrapersonal, interpersonal, intragroup, or intergroup, Rahim explains how to diagnose conflict, how to intervene effectively, and how to handle all the different types of conflict that typically arise in organizations.
Table of Contents
| Preface | p. xi |
| Introduction | p. 1 |
| Contributions from Various Disciplines | p. 2 |
| Organizational Conflict | p. 7 |
| Summary | p. 14 |
| Nature of Conflict | p. 17 |
| Defining Conflict | p. 17 |
| Threshold of Conflict | p. 19 |
| Conflict and Competition | p. 19 |
| Classifying Conflict | p. 20 |
| Styles of Handling Interpersonal Conflict | p. 24 |
| Summary | p. 32 |
| Measurement of Conflict | p. 35 |
| Development of the ROCI-I | p. 36 |
| Development of the ROCI-II | p. 46 |
| Summary | p. 61 |
| Organizational Learning and Effectiveness | p. 63 |
| Defining Organizational Learning | p. 63 |
| Types of Learning | p. 64 |
| Organizational Effectiveness | p. 65 |
| Characteristics of the Old Paradigm | p. 68 |
| Conflict Management in the New Paradigm | p. 72 |
| Summary | p. 72 |
| Conflict Management Design | p. 75 |
| Defining Conflict Management | p. 75 |
| Contingency Approach | p. 85 |
| Conflict Management Process | p. 86 |
| Major Research Challenges | p. 94 |
| Summary | p. 94 |
| Intrapersonal Conflict | p. 97 |
| Types of Intrapersonal Conflict | p. 97 |
| Role | p. 98 |
| Role Conflict | p. 99 |
| Role Ambiguity | p. 100 |
| A Model of Role Conflict and Ambiguity | p. 101 |
| Consequences of Role Conflict | p. 103 |
| Managing Intrapersonal Conflict | p. 104 |
| Summary | p. 115 |
| Interpersonal Conflict | p. 117 |
| The Prisoner's Dilemma | p. 117 |
| A Model of Conflict | p. 118 |
| Consequences of Interpersonal Conflict | p. 122 |
| Negotiation | p. 123 |
| Managing Interpersonal Conflict | p. 125 |
| Summary | p. 142 |
| Intragroup Conflict | p. 143 |
| Types of Groups | p. 144 |
| Effects of Intragroup Conflict | p. 145 |
| Managing Intragroup Conflict | p. 148 |
| Summary | p. 160 |
| Intergroup Conflict | p. 163 |
| Dynamics of Intergroup Conflict | p. 164 |
| Effects of Intergroup Conflict | p. 167 |
| Managing Intergroup Conflict | p. 168 |
| Intervention | p. 175 |
| Summary | p. 179 |
| Ethics and Morality | p. 181 |
| Ethics and Morality Defined | p. 182 |
| Behavioral Perspectives for Conflict Management | p. 183 |
| Ethical Evaluation of Conflict Management | p. 183 |
| Ethics and Leadership Structure | p. 184 |
| Four Methods of Discourse | p. 185 |
| Practical Methods and Conflict Management Styles | p. 188 |
| Stages of Moral Development | p. 193 |
| Conclusions | p. 195 |
| Summary | p. 195 |
| Epilogue | p. 197 |
| A Design for Managing Conflict | p. 198 |
| The Ethics of Managing Conflict | p. 206 |
| Cases | p. 209 |
| Allen Manufacturing Corporation | p. 209 |
| New Employee at the Credit Union | p. 211 |
| Minnis Service | p. 215 |
| The Hormel Strike at Austin, Minnesota | p. 218 |
| Exercises | p. 235 |
| Contract Building | p. 236 |
| Technique of Role Analysis | p. 237 |
| Job Design | p. 239 |
| Transactional Analysis | p. 240 |
| Management of Disagreements | p. 243 |
| Team Building | p. 244 |
| Intergroup Problem Solving | p. 247 |
| Organizational Mirroring | p. 251 |
| Analysis of Task Interdependence | p. 253 |
| References | p. 257 |
| Author Index | p. 281 |
| Subject Index | p. 289 |
| Table of Contents provided by Syndetics. All Rights Reserved. |
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