MCDST Exams (EXAMS 70-271/70-272)
by Warner, Timothy LEdition: 1st
Format: Paperback
Pub. Date: 2004-10-19
Publisher(s): Cengage Learning
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Summary
Written by a veteran in the field, this book presents a concise overview of the Microsoft Certified Desktop Support Technician certification exams, covering both the Operating Systems (70-271) and the Applications (70-272) tests. In addition to reviewing the credential and explaining how to prepare psychologically for each test, the book specific addresses each exam objective as stated by Microsoft. It encompasses the installation, configuration, troubleshooting of operating systems and software applications, addressing hardware devices and drivers, user environments, customization, and application security. In a clear and efficient manner, the book incorporates both the detailed instructions that newcomers want and the "quick-and-dry" facts needed by those familiar with the certification process. The accompanying CD-ROM offers computer-based practice tests so readers can become comfortable with the CBT format of the exam.
Author Biography
Tim Warner (Nashville, TN) is a senior-level network administrator for the Vanderbilt University Institute for Software Integrated Systems (ISIS)
Table of Contents
| Preface | p. ix |
| Overview of the MCDST Credential | p. 1 |
| How Microsoft Certification Can Benefit You | p. 3 |
| How Can Microsoft Certification Benefit You? | p. 3 |
| Overview of Microsoft Certifications | p. 4 |
| Other Related IT Certifications | p. 8 |
| Conclusion | p. 10 |
| Introduction to the MCDST Credential | p. 11 |
| What Is a Desktop Support Technician, Anyway? | p. 11 |
| General Overview of the MCDST Certification | p. 12 |
| Exam 70-271: The Operating System Exam | p. 14 |
| Exam 70-272: The Applications Exam | p. 19 |
| Conclusion | p. 22 |
| General Strategies for the MCDST Exams | p. 23 |
| Introduction | p. 23 |
| Registering for the Tests | p. 23 |
| Introduction to Computer-Based Testing | p. 28 |
| Types of Items You Can Expect to See | p. 30 |
| After the Test | p. 34 |
| Conclusion | p. 35 |
| EXAM 70-271: The Operating System EXAM | p. 37 |
| Installing a Windows Desktop Operating System | p. 39 |
| Introduction | p. 39 |
| Performing and Troubleshooting Windows XP Attended Installations | p. 42 |
| Performing and Troubleshooting Windows XP Unattended Installations | p. 52 |
| Upgrading from a Previous Version of Windows | p. 59 |
| Windows XP Product Licensing | p. 65 |
| Conclusion | p. 69 |
| Managing and Troubleshooting Access to Resources | p. 71 |
| Introduction | p. 71 |
| Managing and Troubleshooting Access to Files and Folders | p. 72 |
| Managing and Accessing Local and Network Print Devices | p. 101 |
| Managing and Troubleshooting Offline Files | p. 120 |
| Conclusion | p. 131 |
| Configuring and Troubleshooting Hardware Devices and Drivers | p. 133 |
| Introduction | p. 133 |
| Managing Device Drivers | p. 133 |
| Configuring and Troubleshooting Storage Devices | p. 142 |
| Configuring and Troubleshooting Display Devices | p. 150 |
| Configuring and Troubleshooting Advanced Configuration and Power Interface (ACPI) | p. 158 |
| Configuring and Troubleshooting I/O Devices | p. 164 |
| Conclusion | p. 170 |
| Configuring and Troubleshooting the Desktop and User Environments | p. 171 |
| Introduction | p. 171 |
| Configuring the User Environment | p. 172 |
| Configuring Support for Multiple Languages or Multiple Locations | p. 178 |
| Troubleshooting Security Settings and Local Security Policy | p. 185 |
| Configuring and Troubleshooting Local User Accounts | p. 193 |
| Troubleshooting System Startup and User Logon Problems | p. 199 |
| Monitoring and Analyzing System Performance | p. 209 |
| Conclusion | p. 224 |
| Troubleshooting Network Protocols and Services | p. 225 |
| Introduction | p. 225 |
| Troubleshooting TCP/IP | p. 225 |
| Troubleshooting Name Resolution Issues | p. 244 |
| Configuring and Troubleshooting Remote Connections | p. 252 |
| Configuring and Troubleshooting Microsoft Internet Explorer | p. 265 |
| Conclusion | p. 278 |
| EXAM 70-272: The Applications EXAM | p. 279 |
| Configuring and Troubleshooting MS-DOS and 16-Bit Applications | p. 281 |
| Introduction | p. 281 |
| Supporting MS-DOS and Win16 Applications | p. 283 |
| Configuring Application Compatibility Settings | p. 292 |
| Configuring Application Security | p. 295 |
| Conclusion | p. 303 |
| Configuring and Troubleshooting Microsoft Office Applications | p. 305 |
| Introduction | p. 305 |
| Overview of Microsoft Office System 2003 | p. 306 |
| Office 2003 Installation and Activation | p. 307 |
| Maintaining Office 2003 | p. 311 |
| Customizing Office 2003 Applications | p. 320 |
| Supporting Office 2003 Language Features | p. 328 |
| Office 2003 Online Help Options | p. 331 |
| Practice Questions | p. 335 |
| Conclusion | p. 342 |
| Configuring and Troubleshooting Microsoft Office Outlook and Outlook Express | p. 343 |
| Introduction | p. 343 |
| Outlook 2003 and Outlook Express 6.0: A Comparison | p. 343 |
| Supporting Microsoft Outlook Express 6.0 | p. 344 |
| Supporting Microsoft Office Outlook 2003 | p. 355 |
| Practice Questions | p. 369 |
| Conclusion | p. 377 |
| Configuring and Troubleshooting Microsoft Internet Explorer | p. 379 |
| Introduction | p. 379 |
| Web Content Zones and Security Levels: A Quick Refresher Course | p. 380 |
| Configuring Privacy Options in Internet Explorer | p. 381 |
| Customizing Internet Explorer | p. 385 |
| Troubleshooting Internet Explorer | p. 392 |
| Practice Questions | p. 393 |
| Conclusion | p. 405 |
| About the CD-ROM | p. 407 |
| Index | p. 409 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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