Joan Lambert has worked closely with Microsoft technologies since 1986, and in the training and certification industry since 1997. As President and CEO of Online Training Solutions, Inc. (OTSI), Joan guides the translation of technical information and requirements into useful, relevant, and measurable resources for people who are seeking certification of their computer skills or who simply want to know how to get things done efficiently.

Joan is the author or coauthor of more than four dozen books about Windows and Office (for Windows, Mac, and iPad), five generations of Microsoft Office Specialist certification study guides, video-based training courses for SharePoint and OneNote, and QuickStudy guides for Windows and Office.

Joan is a Microsoft Certified Professional, Microsoft Office Specialist Master (for all Office versions since Office 2003), Microsoft Certified Technology Specialist (for Windows and Windows Server), Microsoft Certified Technology Associate (for Windows), Microsoft Dynamics Specialist, and Microsoft Certified Trainer.

Introduction
Taking a Microsoft Office Specialist exam
Exam 77-731: Microsoft Outlook 2016
Prerequisites
Objective group 1: Manage the Outlook environment for productivity
Objective 1.1: Customize settings
Objective 1.2: Print and save information
Objective 1.3: Perform search operations in Outlook
Objective group 2: Manage messages
Objective 2.1: Configure mail settings
Objective 2.2: Create messages
Objective 2.3: Format messages
Objective 2.4: Organize and manage messages
Objective group 3: Manage schedules
Objective 3.1: Create and manage calendars
Objective 3.2: Create appointments, meetings, and events
Objective 3.3: Organize and manage appointments, meetings, and events
Objective group 4: Manage contacts and groups
Objective 4.1: Create and manage contacts
Objective 4.2: Create and manage contact groups