Patient Education : A Practical Approach,9780761922902

Patient Education : A Practical Approach

by
Edition: 3rd
ISBN13: 9780761922902
ISBN10: 0761922903
Format: Paperback
Pub. Date: 2000-10-13
Publisher(s): Sage Publications, Inc
List Price: $62.95

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Summary

This volume is a practical, step-by-step description of the process of conceptualizing, designing, implementing, and evaluating a successful patient education program. Chapters focus on conducting a needs assessment, developing and evaluating a program-based upon that assessment, generating marketing strategies and selecting or preparing patient education materials. The author makes recommendations on how to work effectively with culturally diverse populations and with difficult patients and on how to deal with compliance problems.

Table of Contents

Preface ix
Acknowledgments xi
Introduction xiii
Some Words and Definitions xiii
How to Use This Book xv
Problem List xvi
How Do I Know What Patients Want and Need? Needs Assessment
1(20)
Kate Lorig
Interested-Party Analysis
2(2)
Checklist Needs Assessment
4(1)
Salient Belief Assessment
5(3)
Matrix Assessment
8(2)
Focus Groups
10(3)
Structured and Semistructured Interviews
13(1)
Balanced Incomplete Block Design
14(3)
Epi Info: A Tool for Data Analysis
17(4)
What Do We Know About What Works? The Role of Theory in Patient Education
21(35)
Thomas R. Prohaska
Kate Lorig
Rational Behavioral Risk Factors and Disease Management
23(5)
Health Belief Model
28(4)
Social Cognitive Theory
32(7)
Theory of Reasoned Action/Planned Behavior
39(4)
Transtheoretical Model of Behavior Change
43(5)
Precede-Proceed Model
48(3)
A Word About Monitoring and Social Support
51(2)
Summary
53(3)
Do I Know Where to Go, and Will I Know When I Get There? Evaluation
56(29)
Kate Lorig
Some Evaluation Words
57(5)
Evaluating Instructors (A Process Evaluation)
62(1)
Asking the Right Questions
63(2)
Methods: How Do I Find Out What I Want to Find Out?
65(4)
Finding and Choosing the Right Questions
69(5)
Tips on Data Collection
74(6)
Study Design
80(5)
How Do I Get From a Needs Assessment to a Program? Program Planning and Implementation
85(58)
Kate Lorig
Margo Harris
Setting Priorities: Choosing What to Teach in the Time Allotted
86(3)
Refining Your Content
89(1)
Setting Objectives
90(4)
Process
94(15)
Who Will Teach the Program?
109(1)
Knowing What to Teach and When to Teach
110(1)
Knowing How to Teach
111(1)
One-on-One Education
112(1)
Group Education
113(1)
Special Problems With Groups
114(1)
Putting It All Together
115(5)
Dissemination
120(4)
Questions in Patient Education
124(2)
Protocol for the First Session of the Chronic Disease Self-Management Workshop
126(17)
How Do I Get People to Come?
143(20)
Virginia M. Gonzalez
Kate Lorig
Marketing to Health Professionals
144(5)
Marketing to the Public
149(10)
Using Community Resources
159(4)
Working Cross-Culturally
163(20)
Virginia M. Gonzalez
Kate Lorig
Understanding Cultural Diversity
164(2)
Where to Start
166(4)
How Do I Create a Culturally Appropriate Program?
170(2)
Strategies for Adapting Program Content and Process
172(6)
Translation: More Than Meets the Eye
178(3)
Conclusion
181(2)
Selecting, Preparing, and Using Materials
183(15)
Cecilia Doak
Leonard Doak
Lynn Gordon
Kate Lorig
Does the Material Contain the Information the Patient Wants?
184(2)
Does the Material Contain the Information the Patient Needs?
186(2)
Can the Patient Understand the Material as Presented?
188(8)
Summary
196(2)
Helping People Who are Hard to Help
198(9)
Kate Lorig
Strong, Silent Types
198(3)
Talkers
201(2)
Antagonistic or Belligerent Participants
203(1)
``Yes, Buts''
203(1)
Attention Seekers
204(1)
Special Problem People
205(2)
The Special Problem of Compliance: How Do I Get People to Do What is Good for Them?
207(12)
Kate Lorig
Meeting JCAHO Standards for Patient Education
219(10)
Barbara E. Giloth
Glossary 229(4)
Index 233(10)
About the Author 243(2)
About the Contributing Coauthors 245

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