Introduction |
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xix | |
Assessment Test |
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xxv | |
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Part I Operational Purchasing Practices |
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1 | (132) |
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Procurement and Best Business Practices |
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3 | (26) |
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Understanding Procurement |
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4 | (4) |
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Understanding and Conveying Requirements |
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5 | (1) |
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Creating Strategic Plans and Tactics |
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6 | (2) |
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Finding Innovative Methods and Exploring Alternatives |
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8 | (1) |
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Providing Purchasing Services |
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8 | (7) |
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9 | (3) |
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12 | (3) |
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Mastering Procurement and Business Tactics |
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15 | (8) |
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Budgets and Expense Allocation |
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16 | (1) |
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Establishing Procurement Methods |
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17 | (1) |
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Internal Cost-Related Analysis Tools |
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18 | (4) |
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Keeping Supplier Information |
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22 | (1) |
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23 | (1) |
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23 | (2) |
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25 | (2) |
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Answers to Review Questions |
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27 | (2) |
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29 | (32) |
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Establishing Requirements |
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30 | (8) |
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Creating and Organizing Requirements |
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30 | (2) |
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Developing Specifications and Formats |
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32 | (5) |
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37 | (1) |
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Locating and Developing Sources of Supply |
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38 | (7) |
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38 | (2) |
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40 | (2) |
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Locating Suitable Suppliers |
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42 | (1) |
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Determining Changing Marketplace Factors |
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43 | (2) |
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Obtaining Bids and Proposals |
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45 | (4) |
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45 | (1) |
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Formulating the Bid or Proposal Type |
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46 | (3) |
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49 | (2) |
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49 | (1) |
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Maintaining Sourcing Lists |
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50 | (1) |
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Regulatory Factors Governing Purchasing |
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51 | (4) |
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51 | (1) |
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51 | (2) |
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Other Governmental Legislation |
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53 | (1) |
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Foreign Trade Regulations |
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54 | (1) |
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55 | (1) |
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56 | (2) |
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58 | (2) |
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Answers to Review Questions |
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60 | (1) |
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Selecting Suppliers and Measuring Performance |
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61 | (24) |
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Selecting the Supplier and Awarding the Contract |
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62 | (12) |
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62 | (5) |
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Applying Selection Criteria |
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67 | (7) |
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Reviewing, Approving, and Issuing the Contract |
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74 | (1) |
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Administering the Contract |
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74 | (5) |
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Implementing Performance Standards and Rating Systems |
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74 | (2) |
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Following Up and Expediting |
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76 | (1) |
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Developing Good Practices |
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76 | (2) |
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Managing Records and Data |
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78 | (1) |
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79 | (1) |
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79 | (2) |
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81 | (2) |
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Answers to Review Questions |
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83 | (2) |
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85 | (24) |
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86 | (13) |
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87 | (1) |
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88 | (1) |
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89 | (6) |
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95 | (2) |
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97 | (1) |
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Legal Authority and the Buyers' Responsibilities |
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97 | (2) |
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Reviewing Contracts for Legal Requirements |
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99 | (2) |
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Aligning Contracts and Practices with Policy |
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101 | (2) |
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101 | (1) |
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102 | (1) |
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Maintaining Purchasing Documents and Records |
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103 | (1) |
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104 | (1) |
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105 | (1) |
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106 | (2) |
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Answers to Review Questions |
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108 | (1) |
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Administering Contracts for Supplier Compliance |
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109 | (24) |
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Managing Contract Compliance |
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110 | (7) |
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Post Purchase Order Administration |
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110 | (5) |
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Supplier Relationship Management (SRM) |
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115 | (2) |
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Tracking and Expediting Deliveries |
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117 | (2) |
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Tracking and Monitoring Shipments |
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117 | (1) |
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118 | (1) |
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Handling Supplier-Related Deviations |
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119 | (9) |
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Dealing with Inadequate Performance |
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119 | (5) |
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Resolving Errors and Omissions |
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124 | (1) |
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Resolving Supplier Conflicts |
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125 | (3) |
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128 | (1) |
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128 | (2) |
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130 | (2) |
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Answers to Review Questions |
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132 | (1) |
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Part II Managing Systems and Relationships |
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133 | (112) |
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135 | (24) |
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Assessing the Negotiating Environment |
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136 | (7) |
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The Competitive Environment |
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137 | (2) |
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139 | (1) |
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Gathering Information and Analysis |
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140 | (3) |
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Preparing for the Negotiation |
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143 | (6) |
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Selecting and Leading the Negotiating Team |
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143 | (1) |
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Formulating Objectives and Developing Strategies |
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144 | (5) |
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Conducting the Negotiation |
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149 | (4) |
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149 | (2) |
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Adopting a Negotiating Style |
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151 | (1) |
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Documenting the Negotiation |
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152 | (1) |
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153 | (1) |
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154 | (1) |
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155 | (2) |
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Answers to Review Questions |
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157 | (2) |
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Using Computer-Based Systems |
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159 | (20) |
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Using Basic Information Technology Processes |
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161 | (4) |
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161 | (2) |
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163 | (1) |
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164 | (1) |
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Using Software for Procurement |
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165 | (7) |
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General Business Applications |
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165 | (2) |
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Supply Management Applications |
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167 | (5) |
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Impact of Automation on Procurement Organizations |
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172 | (1) |
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Sourcing Supply Management Tools |
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172 | (2) |
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173 | (1) |
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174 | (1) |
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175 | (1) |
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176 | (2) |
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Answers to Review Questions |
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178 | (1) |
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179 | (18) |
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Managing Quality Performance |
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180 | (5) |
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180 | (2) |
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Measuring Quality Performance |
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182 | (3) |
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Ensuring Quality Performance |
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185 | (6) |
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Enforcing Quality Requirements |
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185 | (3) |
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188 | (1) |
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Employing Quality Systems |
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189 | (2) |
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191 | (1) |
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191 | (2) |
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193 | (2) |
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Answers to Review Questions |
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195 | (2) |
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Maintaining Internal Relations |
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197 | (26) |
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Understanding Key Departmental Roles |
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198 | (6) |
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Administrative and Support Functions |
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198 | (3) |
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201 | (1) |
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202 | (1) |
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Advertising/Sales Collateral |
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203 | (1) |
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203 | (1) |
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Engineering and Design Functions |
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203 | (1) |
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Research and Development (R&D) |
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203 | (1) |
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New Product/Service Introduction |
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204 | (1) |
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Developing Good Working Relationships |
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204 | (6) |
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Communicating within the Organization |
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204 | (2) |
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Gaining Early Involvement |
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206 | (1) |
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Participating in Cross-functional Operations |
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207 | (3) |
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Reengineering Supply Management |
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210 | (7) |
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Understanding the Scope of Operations |
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211 | (3) |
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Managing the Change Process |
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214 | (1) |
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Purchasing Policy and Procedures Training |
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215 | (2) |
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217 | (1) |
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217 | (2) |
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219 | (2) |
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Answers to Review Questions |
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221 | (2) |
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Supplier Relationship Management |
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223 | (22) |
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Managing Productive Supplier Relationships |
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224 | (5) |
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Creating Good Working Relations |
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224 | (2) |
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Resolving Relations Issues |
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226 | (2) |
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228 | (1) |
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Developing Continuous Improvement |
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229 | (3) |
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Gaining Early Supplier Involvement |
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229 | (1) |
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Implementing Small/Disadvantaged Business Programs |
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230 | (2) |
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232 | (4) |
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Understanding Market Conditions |
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232 | (1) |
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Cost-based Pricing Models |
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233 | (1) |
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234 | (2) |
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Representing the Organization |
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236 | (4) |
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236 | (4) |
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240 | (1) |
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241 | (1) |
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242 | (2) |
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Answers to Review Questions |
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244 | (1) |
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Part III Providing Added Value |
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245 | (92) |
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Making Sound Sourcing Decisions |
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247 | (20) |
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Performing Make or Buy Analysis |
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248 | (5) |
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248 | (2) |
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Subjective Make or Buy Analysis Factors |
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250 | (2) |
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Outsourcing Business Processes |
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252 | (1) |
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Performing Lease or Buy Analysis |
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253 | (3) |
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253 | (1) |
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254 | (2) |
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Formulating Financial Strategies |
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256 | (5) |
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Organizational Considerations |
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257 | (1) |
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258 | (3) |
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261 | (1) |
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261 | (1) |
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262 | (1) |
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263 | (2) |
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Answers to Review Questions |
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265 | (2) |
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Managing Material and Supply Operations |
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267 | (22) |
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Inventory Control and Management Systems |
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268 | (10) |
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268 | (2) |
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270 | (1) |
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Systems for Managing Inventory |
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270 | (7) |
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277 | (1) |
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Physical Management and Inventory Accounting |
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278 | (2) |
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278 | (1) |
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Reconciling Discrepancies |
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279 | (1) |
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Disposition Surplus Assets |
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280 | (3) |
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280 | (2) |
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282 | (1) |
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283 | (1) |
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284 | (1) |
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285 | (2) |
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Answers to Review Questions |
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287 | (2) |
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Adding Value to the Organization |
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289 | (18) |
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Standardizing Purchased Materials |
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290 | (4) |
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Standardization Considerations |
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290 | (2) |
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292 | (2) |
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Improving Purchasing-related Processes |
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294 | (2) |
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Measuring Performance Improvement |
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296 | (1) |
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Controlling and Reducing Cost |
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296 | (4) |
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Cost Reduction Considerations |
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296 | (1) |
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Cost Control and Reduction Opportunities |
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297 | (3) |
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Supporting New Product Introduction |
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300 | (1) |
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300 | (2) |
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302 | (1) |
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303 | (2) |
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Answers to Review Questions |
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305 | (2) |
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Strategic Procurement Planning |
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307 | (30) |
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Developing Demand- and Forecast-Based Purchasing Strategies |
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308 | (7) |
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Defining Purchasing Strategies |
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309 | (2) |
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Implementing Procurement Strategies |
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311 | (4) |
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Planning Procurement Requirements |
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315 | (4) |
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Forecasting and Demand Planning |
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315 | (2) |
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Coordinating Forecasted Requirements with Suppliers |
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317 | (2) |
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Developing Market Analysis |
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319 | (13) |
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Developing Market Awareness and Early Involvement |
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319 | (2) |
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Collecting and Distributing Data |
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321 | (1) |
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Forecasting Market Trends |
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322 | (10) |
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332 | (1) |
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332 | (2) |
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334 | (2) |
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Answers to Review Questions |
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336 | (1) |
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Part IV Leading the Procurement Organization |
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337 | (62) |
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Managing the Procurement Organization |
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339 | (32) |
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Planning Procurement Strategies and Objectives |
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340 | (5) |
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Supporting the Organization |
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341 | (1) |
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Supply Management Strategies |
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342 | (3) |
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Developing Departmental Goals and Objectives |
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345 | (2) |
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Defining the Department's Mission |
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345 | (1) |
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Formulating Goals and Objectives |
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345 | (1) |
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Keys to Successful Planning |
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346 | (1) |
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Formulating Operational Policies and Procedures |
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347 | (3) |
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347 | (1) |
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348 | (1) |
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348 | (1) |
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348 | (2) |
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Preparing Departmental Reports |
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350 | (6) |
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Identifying Relevant Activities |
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350 | (2) |
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Selecting and Managing Data |
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352 | (1) |
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352 | (4) |
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356 | (2) |
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Validating Current Processes |
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356 | (1) |
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Responding to Corrective Actions |
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357 | (1) |
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358 | (1) |
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Evaluating Purchasing Department Performance |
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358 | (3) |
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Purpose of the Performance Evaluation |
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358 | (1) |
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Performing the Evaluation |
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359 | (1) |
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Evaluation and Appraisal Criteria |
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359 | (1) |
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360 | (1) |
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Administering Departmental Budgets |
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361 | (2) |
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361 | (1) |
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361 | (2) |
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Working with Operational Forms |
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363 | (2) |
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Functional Purpose of Forms |
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363 | (1) |
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363 | (1) |
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Designing and Managing Forms |
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364 | (1) |
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365 | (1) |
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366 | (1) |
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367 | (2) |
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Answers to Review Questions |
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369 | (2) |
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371 | (28) |
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Leading the Supply Management Team |
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372 | (6) |
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Understanding Management Theory |
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373 | (2) |
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Principles of Organizational Management |
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375 | (3) |
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Recruiting, Hiring, Promoting, and Terminating Employees |
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378 | (3) |
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Recruiting and Hiring Staff |
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378 | (3) |
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381 | (1) |
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Training for Professional Competence |
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381 | (3) |
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Determining Training Requirements |
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381 | (1) |
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Employing Training Methods |
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382 | (1) |
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383 | (1) |
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Encouraging Professional Development |
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383 | (1) |
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Appraising Job Performance |
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384 | (2) |
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Developing Appraisal Factors |
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384 | (2) |
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Handling Employee Performance Issues |
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386 | (4) |
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Identifying Problems and Performance Issues |
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387 | (1) |
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Implementing Corrective Action |
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387 | (3) |
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Preventing Workplace Discrimination and Harassment |
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390 | (3) |
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Administering Equal Opportunity Processes |
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390 | (3) |
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Eliminating Sexual Harassment |
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393 | (1) |
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393 | (1) |
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394 | (2) |
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396 | (2) |
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Answers to Review Questions |
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398 | (1) |
Appendix A Bibliography |
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399 | (6) |
Glossary |
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405 | (52) |
Index |
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457 | |