About the Editors |
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ix | |
Contributors |
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xi | |
Preface |
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xv | |
Acknowledgements |
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xvii | |
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1 | (4) |
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PART ONE Elements of Usability Evaluation |
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5 | (32) |
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A Combined Effort in the Standardization of User Interface Testing |
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7 | (12) |
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Usable Usability Evaluation: If the Mountain Won't Come to Mohammed, Mohammed Must Go to the Mountain |
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19 | (10) |
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Combining Physical, Physiological and Subjective Data in the Evaluation of Product Usability |
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29 | (8) |
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PART TWO Selecting Evaluation Methods |
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37 | (30) |
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Factors Affecting the Selection of Methods and Techniques Prior to Conducting a Usability Evaluation |
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39 | (10) |
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Information Ecologies, Experience and Ergonomics |
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49 | (10) |
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Do-it-Yourself Usability Evaluation: Guiding Software Developers to Usability |
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59 | (8) |
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PART THREE Field Studies |
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67 | (38) |
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Service Introduction and Evaluation |
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69 | (8) |
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Evaluation of a Multi-system Situation |
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77 | (8) |
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Observation as a Technique for Usability Evaluation |
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85 | (10) |
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95 | (10) |
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PART FOUR Informal Methods |
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105 | (24) |
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`Quick and Dirty' Usability Tests |
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107 | (8) |
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Effective Informal Methods |
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115 | (6) |
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Getting the Most out of `Quick and Dirty' User Interface Simulations |
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121 | (8) |
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PART FIVE New Evaluation Methods |
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129 | (38) |
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Feature Checklists: A Cost-effective Method for `In the Field' Usability Evaluation |
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131 | (8) |
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Co-discovery Exploration: An Informal Method for the literative Design of Consumer Products |
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139 | (8) |
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Private Camera Conversation: A New Method for Eliciting User Responses |
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147 | (10) |
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Repertory Grid Theory and its Application to Product Evaluation |
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157 | (10) |
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PART SIX `Off-the-Shelf' Evaluation Methods |
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167 | (38) |
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The Software Usability Measurement Inventory: Background and Usage |
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169 | (10) |
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The Usability Checklist Approach Revisited |
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179 | (10) |
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SUS: A `Quick and Dirty' Usability Scale |
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189 | (6) |
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Face: A Rapid Method for Evaluation of User Interfaces |
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195 | (10) |
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PART SEVEN Task Analysis |
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205 | (20) |
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Hierarchical Task Analysis: An Overview |
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207 | (8) |
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Task Analysis for Error Identification: Applying HEI to Product Design and Evaluation |
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215 | (10) |
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PART EIGHT Issues Relating to Usability Evaluation |
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225 | (20) |
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Performance Measurement and Ecological Validity |
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227 | (10) |
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Issues for Usability Evaluation in Industry: Seminar Discussions |
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237 | (8) |
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Index |
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245 | |