Global Logistics Management : A Competitive Advantage for the 21st Century,9781557868831

Global Logistics Management : A Competitive Advantage for the 21st Century

by
ISBN13: 9781557868831
ISBN10: 1557868832
Format: Paperback
Pub. Date: 2000-10-01
Publisher(s): Wiley
List Price: $59.95

Rent Textbook

Select for Price
Add to Cart
There was a problem. Please try again later.

New Textbook

We're Sorry
Sold Out

Used Textbook

We're Sorry
Sold Out

eTextbook

We're Sorry
Not Available

Buy from our Marketplace starting at $62.47

How Marketplace Works:

  • This item is offered by an independent seller and not shipped from our warehouse
  • Item details like edition and cover design may differ from our description; see seller's comments before ordering.
  • Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
  • Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
  • Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.

Summary

This practical overview of logistics in a global setting provides readers with the knowledge and skills necessary to turn corporate logistics into a source of sustainable competitive advantage.

Table of Contents

Preface xiii
Introduction to Logistics
1(19)
Logistics: The Historical Perspective
1(1)
Logistics: The Modern Perspective
2(6)
Components of a logistics system
3(4)
The role of logistics in the organization
7(1)
Logistics as a Source of Competitive Advantage
8(2)
Why Is Management Interest in Logistics Growing?
10(4)
Trends in global trade
10(1)
Customers are demanding greater value
10(1)
Transportation privatization and liberalization
11(1)
Environmental concerns
12(1)
Changing view of inventory
13(1)
Continuing advances in information technology
13(1)
Electronic commerce
14(1)
Logistics in the Global Organization
14(1)
Conceptual Model and Statement of Purpose
15(2)
Chapter Summary
17(1)
Study Questions
18(2)
Logistics in the Organization
20(20)
Introduction
20(1)
The Marketing/Logistics Partnership
20(1)
Marketing and Logistics Channels
21(3)
Alternative channel structures
21(2)
Why do channels develop?
23(1)
Channel flows
23(1)
Designing effective channels
24(1)
Environmental Issues
24(1)
Marketing Issues
25(6)
Channel management issues
27(1)
Formal and informal channel relationships
28(1)
Domestic versus global channels
29(2)
Future trends in channel structures
31(1)
Managing the Logistics System
31(1)
Trade-Off Analysis
32(2)
Enhancing Corporate Profitability with Logistics
34(3)
Chapter Summary
37(1)
Study Questions
37(3)
Customer Service
40(19)
Introduction
40(1)
What Is Customer Service?
40(1)
Elements of Customer Service
41(2)
Customer Service in a Global Setting
43(3)
How Much Service Should Be Offered?
46(1)
Barriers to Quality Customer Service
47(3)
Controllable factors
47(1)
Uncontrollable factors
48(2)
Improving Customer Service Performance
50(1)
The Consequences of Poor Customer Service
51(5)
Improving Customer Service In Comparison to its Costs
56(1)
Customer Service and the Internal Customer
56(1)
Chapter Summary
57(1)
Study Questions
57(2)
Inventory Management
59(25)
Introduction
59(1)
Inventory and Customer Service
60(1)
Purposes of Inventory
61(1)
Types of Inventory
61(1)
Objectives of Inventory Management
62(1)
Inventory costs
62(1)
Managing inventory costs
63(1)
Classic Inventory Models
63(7)
Economic order quantity (EOQ) model
63(1)
Modifications to the basic EOQ model
64(1)
Model limitations
64(1)
Fixed order point/fixed order quantity model
65(1)
Fixed order interval model
66(1)
Safety stock requirements
66(4)
Inventory Management: Signs of Trouble
70(2)
Improving Inventory Management
72(2)
Materials Requirements Planning (MRP)
74(1)
Distribution Resource Planning (DRP)
75(1)
Just-In-Time (JIT) Inventory Management
76(4)
Basic tenets of JIT
76(1)
Advantages of JIT
77(1)
Disadvantages of JIT
78(1)
JIT II/Vendor Managed Inventory (VMI)
79(1)
The reality of JIT
79(1)
Integrated Inventory Management: DRP, MRP, and JIT
80(1)
Inventory Management in a Global Market
80(2)
Chapter Summary
82(1)
Study Questions
82(2)
Global Transportation Systems
84(19)
Introduction
84(1)
The Five Modes of Transportation
85(6)
Rail
85(2)
Road transport
87(2)
Pipelines
89(1)
Air
90(1)
Water carriage
90(1)
Deregulation and Privatization of Transportation
91(3)
Deregulation
91(2)
Privatization
93(1)
Future directions
93(1)
Government's Role in Transportation
94(2)
Direct control and regulation of transport firms
94(1)
Provision of transport infrastructure
95(1)
Promulgating and enforcing environmental and safety laws
95(1)
Intermodal Transportation
96(5)
Rail
97(1)
Ocean transport
98(1)
Air
98(2)
Motor transport
100(1)
Infrastructure issues
100(1)
Concluding comments
100(1)
Chapter Summary
101(1)
Study Questions
101(2)
Transportation Management Issues
103(20)
Introduction
103(1)
Developing Win/Win Shipper/Carrier Relationships
103(2)
Transport Pricing
105(4)
Market structure models
105(1)
Relevant market area
106(1)
Shipper demand
107(1)
Carrier costs
108(1)
Pricing in Practice
109(1)
Price Negotiation: The Carrier's Perspective
110(1)
Price Negotiation: The Shipper's Perspective
110(1)
Private Transportation
111(1)
Other Issues Affecting Transportation Cost and Service
111(10)
Infrastructure availability and condition
112(4)
Environmental and quality of life issues
116(3)
Customs and cargo security
119(1)
Carrier safety
120(1)
Conclusions
120(1)
Chapter Summary
121(1)
Study Questions
121(2)
Warehousing
123(17)
Introduction
123(1)
The Strategic Role of Warehousing in Logistics
124(1)
Functions of Warehousing
125(1)
Warehouse Roles
126(2)
Warehouse Location Issues
128(5)
Centralized versus decentralized warehouses
128(2)
Selecting specific sites
130(3)
Warehousing Alternatives
133(2)
Private warehousing
133(1)
Contract warehousing
133(1)
Public warehouses
134(1)
Warehousing Strategies
135(1)
Warehousing Concerns in Overseas Markets
136(1)
Chapter Summary
137(1)
Study Questions
138(2)
Materials Handling and Packaging
140(19)
Introduction
140(1)
Basic Warehouse Design
140(1)
Manual Versus Automated Materials Handling Systems
141(5)
Manual warehouses
141(1)
Automated warehouses
142(1)
Manual versus automated: making the choice
143(3)
Trends in Material Handling
146(3)
Reliability
146(1)
Total integration
147(1)
Flexibility and modularity
147(1)
Upgradeability
147(1)
Automated identification
147(1)
Ease of use
148(1)
Maintainability
148(1)
Conclusions
148(1)
Product Packaging
149(6)
Types of packaging
150(1)
Organizational influences on packaging
150(1)
The role of packaging
151(1)
Logistics packaging materials
151(1)
Environmental issues
152(1)
Packaging for global markets
153(1)
Bar coding
154(1)
Developments in packaging
155(1)
Trade-offs with other components of the logistics system
155(1)
Chapter Summary
155(2)
Study Questions
157(2)
Managing Logistics Information
159(18)
Introduction
159(1)
The Order Processing System
160(1)
Logistics Information Systems
161(2)
Environmental scanning
162(1)
LIS and information management
162(1)
Forecasting Methods
163(2)
Qualitative forecasts
163(1)
Time-series methods
163(1)
Causal methods
164(1)
Forecasting logistics needs
165(1)
Selecting the right forecasting technique
165(1)
Using Information to Link a Global Logistics System Together
165(5)
Electronic data interchange (EDI)
165(4)
Impediments to global implementation of EDI procedures
169(1)
Developments in Logistics Information Systems
170(5)
The Internet and electronic commerce
170(2)
Open-systems computer networks
172(1)
Wireless communication
172(1)
Two-dimensional bar codes
172(2)
Radio frequency identification (RFID) technology
174(1)
Other advances in communications
174(1)
Chapter Summary
175(1)
Study Questions
175(2)
Inbound Logistics and Purchasing
177(16)
Introduction
177(1)
The Growing Importance of Inbound Logistics
177(1)
Inbound Logistics Activities
178(4)
Customer service
179(1)
Transportation
180(1)
Inventory management
180(1)
Warehousing and storage
180(1)
Maintenance
181(1)
Information management
181(1)
Salvage and waste disposal
181(1)
Production
182(1)
Summary
182(1)
Purchasing
182(8)
Goals of purchasing
184(1)
Purchasing tasks
184(3)
Improving purchasing productivity
187(3)
Management Techniques for Improving Materials Management
190(1)
Chapter Summary
190(1)
Study Questions
190(3)
The Global Logistics Environment
193(18)
Introduction
193(1)
The Global Supply Chain
194(1)
Changing Market Opportunities
194(4)
Emerging nations
194(2)
Multi-lateral trade organizations
196(2)
Global sourcing
198(1)
Cultural Issues in Logistics
198(1)
Alternative Global Distribution Strategies
199(1)
International Documentation
200(2)
Customs Regulations
202(1)
Foreign Trade Zones
203(1)
Logistics Intermediaries and Facilitators
204(2)
Controlling the Global Logistics System
206(1)
Chapter Summary
207(2)
Study Questions
209(2)
Logistics Strategies
211(18)
Introduction
211(1)
Corporate Strategic Planning
211(3)
Formulating Logistics Strategy
214(2)
Integrating the Logistics Channel
216(2)
Implementing Logistics Strategies
218(5)
Centralization of logistics activities versus decentralization
220(1)
Third-party service providers
220(3)
Logistics strategy and improved corporate performance
223(1)
Future Issues That Will Affect Logistics
223(3)
Continued expansion of global business
224(1)
Environmental and ecological issues
224(1)
Transport infrastructure condition and capacity
224(1)
Transportation deregulation
224(2)
Government regulations
226(1)
Consumerism
226(1)
Technological advances
226(1)
Implications for Logistics Managers
226(1)
Chapter Summary
227(1)
Study Questions
227(2)
Developing High-Quality Logistics Systems
229(17)
Introduction
229(1)
Basic Quality Concepts: The Internal Perspective
230(2)
Leadership
230(1)
Cooperation
231(1)
Learning
231(1)
Process management
231(1)
Employee outcomes
232(1)
Organization performances
232(1)
Basic Quality Concepts: The External View
232(1)
The Service Quality Model
233(4)
Total Quality Management (TQM) In Logistics
237(1)
Developing a Formal Quality Process
238(2)
Quality Process Success Factors for Logistics Management
240(1)
ISO 9000: The International Quality Standard
241(2)
The Cost of Quality
243(1)
Chapter Summary
243(1)
Study Questions
244(2)
Improving Logistics Performance
246(22)
Introduction
246(1)
Improving Organizational Performance
246(3)
Continuous and breakthrough improvements
248(1)
Basic Tools for Improving Logistics Performance
249(9)
Process analysis tools
249(2)
Statistical analysis tools
251(1)
Benchmarking
251(3)
Activity-based costing
254(4)
Effecting Meaningful Change
258(2)
Logistics service quality
258(1)
Productivity
259(1)
Process effectiveness
260(1)
Impediments to Improved Logistics Performance
260(4)
Failure to adopt the customer's viewpoint
260(2)
Lack of requisite cost data
262(1)
Lack of broad-based management skills
263(1)
Failure to think of logistics as a system
263(1)
Need for cultural change within the organization
263(1)
Creating a World-Class Logistics System
264(1)
Chapter Summary
265(1)
Study Questions
265(3)
Organizing for Logistics Effectiveness
268(16)
Introduction
268(1)
Overview of Logistics Organizations
268(2)
Building an Effective Logistics Organization
270(3)
Centralization
270(2)
Scope of responsibility/span of control
272(1)
Formalization
272(1)
Integration
273(1)
The Role of Logistics in the Firm
273(2)
Inter-organizational effectiveness
274(1)
Variables Influencing Organizational Structure
275(3)
Organization size
275(1)
Corporate structure
276(1)
Corporate strategy
276(1)
The importance of logistics
276(1)
Corporate information technology
277(1)
Environmental uncertainty
277(1)
Environmental heterogeneity
278(1)
Summary
278(1)
Reconciling Intra- and Inter-Organizational Issues
278(3)
Moving Towards the ``Best'' Organizational Structure
281(1)
Chapter Summary
281(1)
Study Questions
282(2)
Index 284

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

Digital License

You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.

More details can be found here.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.