Quality Health Care A Guide to Developing and Using Indicators,9781284023077

Quality Health Care A Guide to Developing and Using Indicators

by
Edition: 2nd
ISBN13: 9781284023077
ISBN10: 1284023079
Format: Paperback
Pub. Date: 2017-09-01
Publisher(s): Jones & Bartlett Learning
List Price: $112.95

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Table of Contents

Chapter1 Setting the Context for Measurement
Chapter2 Why are you measuring?
Chapter3 Measuring the Voice of the Customer
Chapter4 Milestones in the Quality Measurement Journey
Chapter5 Organizing Indicators into a Strategic Dashboard
Chapter6 Tapping the Knowledge that Hides in Data
Chapter7 Overcoming Numerical Illiteracy
Chapter8 Understanding Variation with Run Charts
Chapter9 Understanding Variation with Shewhart Charts
Chapter10 Applying Quality Measurement Principles
Chapter11 Connecting the Dots

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