The Seven Cs of Consulting: The definitive guide to the consulting process

by
Edition: 2nd
Format: Paperback
Pub. Date: 2003-01-01
Publisher(s): FT Press
List Price: $29.99

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Summary

The consultancy business is booming. For any consultant aiming to survive and grow in this complex world, they need to have a clear and concise change model to hand, one that can guarantee delivery of a wide range of change projects.

Based around the author's 7Cs model (Client, Clarify, Create, Change, Confirm, Continue, Close), The Seven Cs of Consulting offers both budding and experienced consultants a solid and robust framework to enhance their ability to manage any consultancy assignment — from understanding the client's needs through to successful assignment completion and developing new business out of that success. With the help of the crib notes on the pull-out back pocket guide, the 7Cs model will show you how to improve your professionalism and deliver clear and demonstrable results to clients, bringing them back for more.

Table of Contents

Preface xii
About the reader xiv
Acknowledgements xv
Part 1. Introduction
The framework background
3(4)
Navigating the waters
7(2)
Consulting environment
9(6)
Part 2. The Seven Cs process
Defining the Seven Cs
15(4)
Timing
17(1)
Sequence
18(1)
An effective client relationship in five steps
19(16)
Stool
20(2)
Trust index
22(3)
Engage
25(1)
Push/Pull
26(1)
Shadow diamond
27(8)
Part 3. The Seven Cs toolkit
Stage one: Client
35(23)
Orientation
37(3)
Desired outcome
40(3)
Change ladder
43(3)
Situation viability
46(4)
Decision makers
50(2)
Ethos
52(2)
Contract
54(4)
Stage two: Clarify
58(42)
Diagnosis
60(14)
Shadow
74(4)
Culture
78(6)
System construction
84(7)
Stakeholders
91(3)
Life-cycle risk
94(4)
Feedback
98(2)
Stage three: Create
100(25)
Managed creativity
102(9)
Creative blockage
111(2)
Scanning
113(3)
Storyboard
116(2)
Resources
118(2)
Stream owners
120(2)
Positics
122(3)
Stage four: Change
125(35)
Methodology
127(9)
Energy
136(5)
Engage
141(2)
Entry
143(3)
System dynamics
146(5)
Uncertainty
151(3)
Resistance
154(6)
Stage five: Confirm
160(17)
Responsible
162(3)
Timing
165(2)
Design
167(2)
Depth
169(1)
Data map
170(2)
Consulting performance
172(2)
Costs
174(3)
Stage six: Continue
177(18)
Sustainability
179(3)
Language
182(1)
Gravity
183(2)
Flow
185(1)
Knowledge transfer
186(3)
Knowledge management
189(2)
Diffusion channels
191(4)
Stage seven: Close
195(20)
Client's view
197(2)
Outcome review
199(1)
Learning
200(2)
Added value
202(5)
Build
207(2)
Re-engage
209(1)
Exit
210(5)
Part 4. Seven Cs in action
The reality
215(14)
3M mapping
215(3)
Skills
218(8)
Client understanding
226(1)
Client meetings
227(2)
Appendix: Model deconstruction 229(4)
Bibliography 233(2)
Index 235

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