Offering a new approach to supervision, SUPERVISION AND LEADERSHIP IN A CHANGING WORLDmoves beyond just order-giving strategies to address leadership techniques that work with today#x19;s workers and teams. Throughout the book, readers learn how to supervise a diverse workforce that is often set in dispersed, self-managing teams. The link between supervision and leadership is explored as well as common supervisory tasks such as planning and setting goals; organizing jobs and work; interviewing and screening employees; and appraising and managing performance.

PART I: UNDERSTANDING SUPERVISION AND LEADERSHIP IN A CHANGING WORLD

1.      The Supervisor's Role in a Changing World

2.      Leading a Diverse Workforce

 

PART II: SETTING UP THE WORK

3.      Solving Problems and Making Decisions

4.      Planning and Setting Goals

5.      Understanding Budgets and How to Control Work Processes

6.      Organizing Jobs and Work

 

PART IV: GETTING EMPLOYEES STARTED

7.      The Supervisor and Equal Employment

8.      Interviewing and Screening Employees

9.      Orienting and Training Employees

 

PART V: LEADING AND MOTIVATING EMPLOYEES

10.  Using Motivation and Incentives

11.  Leading the Team Effort

12.  Coaching and Communicating at Work

 

PART VI: APPRAISING AND SUPERVISING EMPLOYEES

13.  Appraising and Managing Performance

14.  Supervising Discipline, Ethics, and Fair Treatment at Work

15.  Handling Grievances and Labor Relations

16.  Supervising Health and Safety at Work